[SOLVED] Roku TV - OTA channels may not be showing up

Update

We believe this issue is now resolved, and customers should see their OTA channels again. Please perform a TV restart from the Settings menu by navigating to Home > Settings > System > Power > Restart.

Thank you for your patience!

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We are aware that some people may not see their OTA channels.

First, try restarting your TV, which will solve this for most Roku TVs. Restart your TV from the Settings menu by navigating to Home > Settings > System > Power > Restart.

We are working to push out an update that will fix the issue for everyone. Thanks for your patience.

Fixed

RokuMary-F
2 years ago
Hi Community users,

We believe that the problem has been resolved, and customers should be able to view their OTA channels once more. Kindly go to Home > Settings > System > Power > Restart in the Settings menu to restart your TV.

We will be closing this discussion now as we believe that most, if not all, of consumers have resolved this problem.

If you are still experiencing this issue, go ahead and start a new thread, and shoot me a PM.

We're going to mark this post as solved and lock the thread. Thanks to everyone who reported this and for your patience while we worked with the channel partner to find a resolution.

Happy Streaming!

Roku Community Team

74 Replies

Replies have been turned off for this discussion

Chilly_willy
Newbie
2 years ago
Ours still is not fixed. We followed all the instructions listed above, and our local channels are not there. Can anybody help or direct me how to get help from Roku?
- RokuAustin
  Community Manager
  2 years ago
  Chilly_willy wrote:
  
  Ours still is not fixed. We followed all the instructions listed above, and our local channels are not there. Can anybody help or direct me how to get help from Roku?
  
  Thanks for letting us know. Can you unplug your TV from the wall for a moment, plug it back in, and perform an antenna rescan? If the issue continues, please grab a Tracker ID and post a photo of that screen here for our engineering team.
  
  Thanks!
  - Jrb5
    Newbie
    2 years ago
    I have tried all suggestions and I get set up on router but status says not connected then re-try and says unable to connect go to go.roku.com/wireless
    help
- Tk68
  Newbie
  2 years ago
  I went to manage channels to edit and the OTA channels showed up
- TENNIS1
  Channel Surfer
  2 years ago
  We still don’t have local SW FL channels.
  TENNIS1
George351
Newbie
2 years ago
THE PROBLEM IS NOTT FIXED...IT JUST HAPPENED AGAIN....I AM GETTING VERY FRUSTERATED ....Grrrr.
- RokuAustin
  Community Manager
  2 years ago
  George351 wrote:
  
  THE PROBLEM IS NOTT FIXED...IT JUST HAPPENED AGAIN....I AM GETTING VERY FRUSTERATED ....Grrrr.
  
  Hi George351! Thanks for your report! Can you unplug your TV from the wall for a moment, plug it back in, and perform an antenna rescan? If the issue continues, please grab a Tracker ID and post a photo of that screen here for our engineering team.
  
  Thanks!
- Janearoo29
  Newbie
  2 years ago
Alan9
Newbie
2 years ago
I work for a small cable provider with analog coaxial tv and have a dozen customers with this issue after the digital streaming upgrade to LiveTV yesterday. I factory reset a few, scanned for channels and signed back into the roku accounts. One asked me if I wanted to stop future upgrades and it seemingly worked, but a few other reverted back. Now, as a temporary fix, I had reset to a non-smart tv setup by skipping the wireless smart features. Hope you fix this soon.
- Kgaun
  Reel Rookie
  2 years ago
sdphillips
Reel Rookie
2 years ago
Thank you!!
- Grovaudii
  Newbie
  2 years ago
Juanm500
Channel Surfer
2 years ago
2 months without streaming. I believe this is a legal problem between Roku and Roku TV manufactures.
I purchase 2 Roku TVs and now I am stuck in this.
shame on you Roku
sweetheart10252
Newbie
2 years ago
Followed the steps above and still not fixed. This is a horrible idea no channel numbers. Tried rescanning didn't help tried unplugging didn't help. Sure hope you get the channels back soon.
Leeman1te
Newbie
2 years ago
hejlikg
Newbie
2 years ago
Still not fixed, What is the problem ? I have been dealing with this issue all day.
- RokuAustin
  Community Manager
  2 years ago
  hejlikg wrote:
  
  Still not fixed, What is the problem ? I have been dealing with this issue all day.
  
  Hi hejlikg
  
  Can you unplug your TV from the wall for a moment, plug it back in, and perform an antenna rescan? If the issue continues, please grab a Tracker ID and post a photo of that screen here for our engineering team.
  
  Thanks!
Teemoc
Newbie
2 years ago
I’m trying to personalize my screensaver on my TV and I can’t do it. It won’t let me
Victoria718
Reel Rookie
2 years ago
This was not my issue and it is not resolved. It is a roku RCA television. Their customer service is the worst I have ever dealt with.
The Roku screen comes on if I turn it on manually but the remote does not click to the various choices. I have restarted it and that has no effect.
- RokuAustin
  Community Manager
  2 years ago
  Victoria718 wrote:
  
  This was not my issue and it is not resolved. It is a roku RCA television. Their customer service is the worst I have ever dealt with.
  
  The Roku screen comes on if I turn it on manually but the remote does not click to the various choices. I have restarted it and that has no effect.
  
  Victoria718
  
  Can you unplug your TV from the wall for a moment, plug it back in, and perform an antenna rescan? If the issue continues, please grab a Tracker ID and post a photo of that screen here for our engineering team.
  
  Thanks!
- dhb1
  Channel Surfer
  2 years ago
  Does your remote do anything? If not try changing the batteries.