Issue Tracking Board

[Scotteo]

This is an apparent bug in your software. We can’t have our customers every day or every software update unplugging their TV and then scanning for channels again repeatedly! We’re tired of it! please fix this issue! And from the posts I’ve read, everyone is affected by this, not just our cable customers, IT IS EVERYONE WITH A ROKU TV!!!

[Scotteo]

“Fixed for now” - go to Settings -> TV Inputs -> live TV (or whatever it has been named i.e. Antenna, Cable TV, etc.) -> Manage channels -> Hide streaming channels. 
You will now be able to see all of your channels again. 
You can still access your streaming channels either with the Live TV app or the Roku Channel app.

[sweetheart10252]

Followed the steps above and still not fixed. This is a horrible idea no channel numbers. Tried rescanning didn't help tried unplugging didn't help. Sure hope you get the channels back soon. 

[RokuEuniceL]

Hi @sweetheart10252,

Thanks for posting here in the Roku Community!

We appreciate hearing your feedback and have shared it with the Roku-appropriate team regarding the channel numbers that are not showing anymore. On the other hand, we'd like to know more about your problem with the OTA channels not showing up. Please provide us with more details so we can further assist you.

• When did the issue occur?
• Are you getting error messages or error codes when trying to play content?
• What software version is your Roku device currently in? You can check on Settings > System > About.

We'll be waiting for your response.

Kind regards,

Eunice

[RokuMary-F · Accepted solution]

Hi Community users,

We believe that the problem has been resolved, and customers should be able to view their OTA channels once more. Kindly go to Home > Settings > System > Power > Restart in the Settings menu to restart your TV.

We will be closing this discussion now as we believe that most, if not all, of consumers have resolved this problem.

If you are still experiencing this issue, go ahead and start a new thread, and shoot me a PM.

We're going to mark this post as solved and lock the thread. Thanks to everyone who reported this and for your patience while we worked with the channel partner to find a resolution.

Happy Streaming!

Roku Community Team