Forum Discussion

RokuAustin's avatar
RokuAustin
Community Manager
2 years ago
Solved

[SOLVED] Reports of Paramount+/Showtime not working as expected

We are receiving reports from users that the Paramount+ and/or Showtime bundle are showing locked content when a customer has already subscribed to this content.  We believe this issue is now solve...
Fixed
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Philipneumann,

    Thanks for keeping us posted and providing us with updates!

    You can reach out to the channel provider directly and inquire further about the issue to resolve it. Since you're accessing it through the stand-alone app, the channel provider's support might have the option to fix the issue you've encountered.

    We hope for your understanding regarding this matter.

    All the best,
    Kash

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi beancrisp,

Thanks for keeping us posted.

For further clarification on the issue you're having, are you trying to access the content you've mentioned previously through the stand-alone channel or The Roku Channel? In addition, could you please confirm if you've successfully accessed the content through the official website of Showtime/Paramount+ or through the official The Roku Channel website?

Your response would be much appreciated.

All the best,
Kash

beancrisp's avatar
beancrisp
Binge Watcher
2 years ago

Still no option to remove app even after unsubscribing.