Issue Tracking Board

[Wonky]

Paramount was working in dolby atmos like a week ago and my other apps still work in dolby atmos I checked for updates on roku and the app but everything is up to date

[Yarditime]

Like I mentioned before, we watched TG Maverick with Atmos on 1/11/25 and on 1/15/25 is when we noticed Atmos no longer worked. If it was a Roku issue, how so because there wasn’t a firmware update after 1/11.  To me that points to Paramount as the culprit. Something changed on their end that they apparently have no intention to fix and putting the onus on Roku to somehow remedy. 

I canceled my renewal with P+. 

[acconstantinesc]

On Fire TV stick 4K max, second edition, I get surround sound, but not Atmos on TG Maverick.

[NDS]

I get Dolby Atmos on TG Maverick when using my Google TV platforms but I had to go in and manually select the Dolby Atmos sound format as described in another post on this thread.

It's strange because it always worked automatically with my Google TV platforms as well as with Roku.

I do think paramount plus did something that is causing people to have to manually select the sound format on Google TV platforms and not work at all on roku platforms. 

[csmonroe]

A temporary fix would be for Roku to roll back to the version of ParamountPlus on the platform before the most recent change on 12132024. It’s possible that current version contains other revisions/additions that are deemed more important than audio; therefore, we wait.

[RokuRiamie-D]

Hi Community users!

Greetings from the Roku Community!

This issue has been coordinated with our Roku team for investigation. To help us further investigate the issue, please provide us with the following:

• Roku device model, serial number, device ID, and Software version and build. (this can all be found in Settings > System > About)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)
• Tracker ID

We will wait for your updates.

Cheers,
The Roku Community Team

[49rFaithful]

@RokuRiamie-D 

Roku:

Model# 4802RW

Serial# XX01000L4SDSW

Device ID# S0DC22D4SDSW

Software Version 14.1.4

Build 7709

Paramount Plus:

Version 9.4

Build 20241213

[RokuRiamie-D]

Thank you for providing your device details @49rFaithful.

Could you also provide the Tracker ID of the issue? You can locate it by pressing the Home button 5 times, followed by the Back button 5 times, and provide.

We will wait for your reply.

Thanks,
The Roku Community Team

[goestoeleven]

Same problem.  I have confirmed that the exact same programs are available with Atmos on my AppleTV 4K.  Not seeing this with other streaming channels

[RokuRiamie-D]

Hi @goestoeleven,

We understand that you're having an issue with Dolby Atmos with your Roku device. We would like to investigate the issue further. Please provide us with the following details that we have mentioned above this page. 

Thank you for your cooperation. We look forward to your response.

Cheers,
The Roku Community Team