Issue Tracking Board

[Yarditime]

I spoke to P+ support today and they blamed Roku.  I told them that’s funny because I watched TG Maverick on Saturday with Atmos and there hasn’t been a new firmware update since then for Roku. They’re deflecting no doubt. 

I will be dropping P+ soon especially if this doesn’t get fixed.  

[Yarditime]

I spoke to P+ support today and they blamed Roku.  I told them that’s funny because I watched TG Maverick on Saturday with Atmos and there hasn’t been a new firmware update since then for Roku. This is very disappointing. 

I will be dropping P+ soon especially if this doesn’t get fixed.

[Chung50]

The problem is I already contacted Paramount Plus twice, they keep telling me the same thing and saying it is on Roku. I chatted with a support agent and they confirmed that Roku is having a problem and they have been trying to fix this issue. So telling us to contact Paramount Plus isn't going to fix the issue because they will keep telling us it is Roku. Please get in touch with your tech department. We should not keeping being thrown back and forth like a ping pong ball. Please work with Paramount Plus and get this issue fixed, thanks.

[RokuRiamie-D]

Hi Community Users,

Greetings from the Roku Community!

We appreciate you for bringing to our attention that No 5.1 and Dolby Atmos Paramount Plus are not available. We would like to take a closer look into this issue.

Please provide us with the following:

• When did the issue start?
• Channel build version - select the channel and press the star button
• Tracker ID - press the Home button 5 times, followed by the Back button 5 times
• Roku device model, serial number, device ID, and OS version - this can all be found in Settings > System > About

We look forward to your response.

Thanks!

The Roku Community Team

[csmonroe]

1. I first noticed the issue last week. I believe it was Tuesday, 1/9/2025.

2. The Channel build version is 9.4*20241213

3. Model 4800X - Roku Ultra; Serial Number: X01000TR517L; Device ID: S02A21CR517L; Software Version 14.1.4*build 7709-C2

[csmonroe]

The audio is 2-ch or stereo in (2.0) regardless of what the program synopsis on Paramount Plus says.

[RokuRiamie-D]

Thank you for providing your Roku device details @csmonroe.

We have coordinated this with our Roku team for review. We'll update you once we have additional information about this matter.

Additionally, could you also provide the issue report tracker for your device? You can locate it by pressing the Home button five times, followed by the Back button five times.

We look forward to your response.

Thanks,
The Roku Community Team

[49rFaithful]

@Chung50 Yes it is an older model (2021). Have the newest model of firestick 4k arriving today so we will see!!😬

[49rFaithful]

So newest model of Firestick 4k solved my P+ audio issues. Can now listen in Atmos again. Just sucks having to switch from my beloved Roku to do this.

[Chung50]

What is the latest model of the Firestick? Please share, thanks.