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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
2 years ago
Solved

[SOLVED] Netflix Error UI-800-3 on Roku Ultra

Hi Community users, We're pleased to announce that the issue has been resolved. We recommend try checking for any system updates in Settings > System > System update > Check now. For more informa...
Fixed
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi Community users,

    We're pleased to inform you that the issue with the Netflix channel displaying the "UI 800 3" error message has been resolved.

    To ensure a seamless viewing experience, we recommend the following steps:

    1. Update your software by navigating to Settings > System > Software Update, and selecting "Check Now." 
    2. After updating the software, restart your Roku device by going to Settings > System > Power > System restart > Restart

    We kindly request affected users to try these steps and confirm if the issue is resolved. 

    Thank you for your patience and cooperation throughout this process.

  • RokuJechealR's avatar
    RokuJechealR
    10 months ago

    Hi Rudypsico,

    Thanks for posting, and welcome to the Roku Community!

    We appreciate you letting us know about the trouble you've encountered on Netflix with the UI-801 error code on your Hisense Roku TV.

    We recommend checking for system updates in Settings > System > System update > Check now. For more information, please click on the FAQ link here: How to update the software on your Roku streaming device | Roku

    To resolve any remaining concerns, kindly follow these instructions:

    1. Remove the Netflix channel from your Roku device.
    2. Restart your Roku player. You can do this by navigating to Settings > System > Power > System restart > Restart.
    3. Re-add the Netflix channel to your Roku device.

    Please keep us posted on what you find out, and we'll continue assisting you from there.

    All the best,
    Chel

Anonymous's avatar
Anonymous
2 years ago

No matter what I do, Netflix will not load on my Roku Ultra. Getting stuck on error message iu 800 3. I’ve tried rebooting, reloading, uninstalling and reinstalling Roku and Netflix, hard reset on everything ,TV, remote, modem, router. Wi-Fi and connections strong. Every other channel perfect. Roku support no help. Because we have 2 Netflix accounts in our household, could this be the problem? I reinstalled my Roku 3 and Netflix and everything else, perfect. Any ideas?

  • FiveCatNight's avatar
    FiveCatNight
    Newbie
    2 years ago

    Same issue here: just bought this ultra a couple weeks ago and resubscribed to Netflix this week.  Did all the things, nothing has worked.

     

    Model: 4802X -Roku Ultra

    Serial number: X01000JAF8TH (S0DA241AF8TH)

    Software version: 12.5.5 build 4174-C2

    GC Version: 11.4.29

    Timestamp: 2024-50-10T00:27:05Z

    Issue ID: TH-187-227

     

  • bjlyon615's avatar
    bjlyon615
    Binge Watcher
    2 years ago

    Same thing happening here.  Just got the Roku Ultra today.  No matter what I do, it won’t launch Netflix Home Screen.  I have no problem opening Netflix on my iPad but on the Roku Ultra, forget about it.  I’ve followed every recommended step to try to get it to work, including factory reset but no dice.  The frustrating thing is that I bought the Roku Ultra because I could no longer get YouTube to work on my Roku Streambar.   Fortunately, YouTube now works on the Roku Ultra but now Netflix doesn’t.  There is a workaround which would required me to cast Netflix from my iPad to my HDTV but that would require me to upgrade my Netflix account. I could have cast  YouTube videos from my iPad, too, instead of  buying the Roku Ultra.  Now I’m stuck with it and no Netflix.  

    • bjlyon615's avatar
      bjlyon615
      Binge Watcher
      2 years ago

      Since my Roku Ultra won’t play  Netflix videos and since my Roku Streambar won’t play YouTube videos, I’ve decided to just keep both devices hooked up and switch inputs on my HDTV as needed.  Each remote has to be paired to its own device, of course.

      • bjlyon615's avatar
        bjlyon615
        Binge Watcher
        2 years ago

        What’s going on?  Did Roku rewrite their software in an attempt to resolve the Netflix issue?  If so, that may be why my Voice Remote Pro that I use with my Roku Ultra stopped being able to turn my LG TV  on or off and it won’t allow me to adjust the volume.  I paired it again but when it gets to the step where it asks if you can still hear music, it can’t seem to find the proper code. Now I have to use two remotes again.  I’m already having to switch between my Roku Streambar where Netflix still loads but I had to buy the Roku Ultra so that I could get YouTube.  The remote to the Streambar works just fine but not the one to the Roku Ultra.  I’m starting to lose faith in Roku.  I sure hope they can fix these problems.

  • GritNGlitter's avatar
    GritNGlitter
    Reel Rookie
    2 years ago

    We're having the same problem with our new Roku ultra. We have followed every trouble shooting step, including reinstalling the app, resetting and restarting the Roku and the Internet. Our ISP thinks it's ludicrous that they are the final troubleshooting step, since we can access Netflix via our old Roku and every other device in the house. I have since logged out of Netflix on all devices and tried to reinstall/restart everything again. No dice.

    • Georgia21's avatar
      Georgia21
      Channel Surfer
      2 years ago

      Well, I ended up sending the Ultra back to Roku. And had to pay shipping costs which was very annoying. Since our goal is to have one remote for the TV, I am going to try the Roku Express to see if that makes any difference. But I'll buy it from a local retailer, so if it doesn't work, I won't have to pay the shipping costs back if I return it. 

      • bjlyon615's avatar
        bjlyon615
        Binge Watcher
        2 years ago

        Our problem started when we couldn’t get YouTube videos to play on our Roku Streambar. Couldn’t get rid of black screen.  We tried everything, then ended up purchasing a Roku ultra, hoping that would take care of the problem.   It did.  We can now watch YouTube on Roku ultra but Netflix Home Screen then wouldn’t load.  After extensive troubleshooting, we decided to just use  both devices and switch input on our HDTV as needed. So far, so good.  Not the best solution but at least we can watch YouTube and Netflix again.

    • Rudypsico's avatar
      Rudypsico
      Newbie
      10 months ago

      When I open NETFLIX on my HISENSE ROKU TV 40" (4Series-40) I get an error ui-801 and I have tried several solutions but for more than 1 month I have not been able to connect to NETFLIX

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        10 months ago

        Hi Rudypsico,

        Thanks for posting, and welcome to the Roku Community!

        We appreciate you letting us know about the trouble you've encountered on Netflix with the UI-801 error code on your Hisense Roku TV.

        We recommend checking for system updates in Settings > System > System update > Check now. For more information, please click on the FAQ link here: How to update the software on your Roku streaming device | Roku

        To resolve any remaining concerns, kindly follow these instructions:

        1. Remove the Netflix channel from your Roku device.
        2. Restart your Roku player. You can do this by navigating to Settings > System > Power > System restart > Restart.
        3. Re-add the Netflix channel to your Roku device.

        Please keep us posted on what you find out, and we'll continue assisting you from there.

        All the best,
        Chel

  • Ur_House's avatar
    Ur_House
    Newbie
    2 years ago

    I had the exact same problem, just bought a brand new Roku Ultra last Wednesday, everything worked but Netflix. I tried everything I could find online, resetting the app, uninstalling, restarting the Roku, reinstalling the app. restarting my network, doing a factory reset. Eventually I just exchanged the Roku for a new one and fortunately that worked, but if this comes up again on the new one after my return period I'm boned. Figure it out Roku! You're probably getting a lot of returns over this that could be sales!

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Ur_House,

      Welcome, and thanks for posting to the Roku Community!

      We apologize for the inconvenience this may have caused you with the Netflix channel. Also, we appreciate the troubleshooting steps you have taken to resolve the issue. In the meantime, please help us with the details above posted by RokuJohnB so we can send additional information for the investigation to our engineering team.

      Please keep us posted with the details.

      All the best,
      Chel

      • ProfOfSound's avatar
        ProfOfSound
        Binge Watcher
        2 years ago

        Bought a brand new Ultra on 5/1, every app works except for Netflix, giving error code UI-800-3

        I've tried the following:

        • resetting the Roku
        • resetting my router
        • uninstalling / reinstalling Netflix
        • factory reset of Roku

        None of these troubleshooting procedures helped

         

        Roku Ultra model 4802X

        Serial X010001PXS6E (S0DA242PXS6E)

        Software 13.0.0 build 24042-C2

        GC version 11.3.24

        Netflix version 5.2 build 130096002

        Issue ID 6E-176-737

         

  • sthomas284's avatar
    sthomas284
    Reel Rookie
    2 years ago

    I have tried everything on my Ultra but continue to get error ui-800-3 (106038) when I try to load Netflix on my brand new Roku Ultra (1 day old). This includes reinstallation of the app, factory reset of the ultra, WiFi reset, disabling VPN and nothing has worked. Very frustrating!!!

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi sthomas284,

      Greetings from the Roku Community!

      We understand that you're also getting the same error when accessing the Netflix channel, and we appreciate the troubleshooting effort on this. We currently don't have any update about this and how things going. In the meantime, could you also share with us the details below.

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      • What channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

      Once we have this information available, we'll be able to forward an update to the appropriate Roku team.

      Regards,
      Rey

      • aFLman's avatar
        aFLman
        Newbie
        2 years ago

        I, too, am experiencing the exact same issues with. Roku Ultra purchased last week. Also have some ALL suggested troubleshooting steps and Ultra still NOT streaming Netflix! Get it together ROKU!

        Model: 4802X

        SN: SODA241LLUEL

    • Anonymous's avatar
      Anonymous
      2 years ago

      Found this page early on in my journey. Tried it all. Did not help. But  thanks.

      • MrXxx's avatar
        MrXxx
        Roku Guru
        2 years ago

        You should have explained what you had already tried so those trying to help you don't waste their time with redundant efforts. Have you tried removing the app and reinstalling it?

         

  • john91234's avatar
    john91234
    Newbie
    2 years ago

    I spent several hours with Netflix and Roku support to get to the bottom of this. Long story short, both companies are blaming each other. Netflix is saying this is a Roku problem and Roku is saying it's a Netflix problem. Both will have you go through the endless suggestions of restarting, factory reset, network diagnostics and I'm here to save you time. If you want to use Netflix,  don't get the new Roku Ultra. You're better off casting using a different device. 

    • bjlyon615's avatar
      bjlyon615
      Binge Watcher
      2 years ago

      I purchased the Roku Ultra because YouTube would not load on my Roku Streambar and then discovered that Netflix won’t load on the Ultra.  So, now I just keep both devices connected to my HDTV and switch input as needed.  Not my preference, but it’s workable.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi john91234,

      Thanks for your first post here in the Roku Community!

      We would like to gather more information regarding this problem that you have with the Netflix channel since it is not loading. Can you please provide the following information that RokuERey asked for above?

      We look forward to your responses and gathering your details.

      Thanks,
      John