Issue Tracking Board

[Jordan423]

I’m having the issue of TV powering off after I turn it on. My device ID is S0NU447GW0G8

[RokuMaryEF]

Hi there @Jordan423

Thank you for sending the required information. I'll forward it to our team and keep you updated as soon as we have news. We appreciate your patience as we look into this.

Thanks again,
The Roku Community Team

[K1500]

Hello,

I am a newly registered user. My RokuTV exhibits these symptoms. I have sent you a DM with my device ID. Thanks for the help!

[Davis123]

Hello, Our ViZio TV keep shutting off randomly after a few minutes(like 4-5 minutes)

Our device ID#  is "SOJC3470NGEH".  Can you send me the Test fix?  Thank you so much!

[Munnerlynv86]

My tv keeps randomly shutting off and turning on I’ve by itself. I’ve tried the remote and battery trick some suggested. I even factory reset it and it started turning off before I could get the WiFi back setup. This thing is pissing me off. I need HELP!!!! 

[EdT]

Looks like a power supply issue.  Return the TV if it is still under warranty or contact Hisense they normally tell you to destroy your TV and send them a photo before they send you a new one.

[Dwarnick]

Roku express keeps radoning turning off , I bought a new HDMI cable. I bought a new Roku express. I’ve unplugged the TV. I’ve updated the TV. I don’t know why

[tbnmaw100101]

Mine does this almost daily and it is less than 6 days old…it is frustrating 

[tbnmaw100101]

mine too any solution? Thanks 

[tbnmaw100101]

tbnmaw100101@hotmail.com I need help mine stops working randomly barely used it is less than 2 months old