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RokuMaryEF
Community Moderator
Community Moderator

Roku TV |Network Connection Issues After OS Update

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Hi Community users,

We have received reports that some users with Roku TV are experiencing difficulty connecting to their home network following a recent OS update.

Update: 7/16 - Under investigation

You can attempt the following steps using your remote control to trigger an automatic restart of your Roku device:

  • Press the Home button (five times),
  • Then press the Up button,
  • Followed by pressing Rewind (twice),
  • And Fast Forward (twice).

Resolution: Perform a manual factory reset

Previous update: 7/11 This issue is currently being investigated.

To assist us in resolving this, please provide the following information:

  • Roku device model, serial number, device ID, and OS version (accessible via Settings > System > About).
  • Tracker ID (to obtain this, press the Home button 5 times, followed by the Back button 5 times when the issue occurs).
  • What troubleshooting steps have you taken so far to resolve the issue?
  • Who is your ISP (internet service provider) and what is the make and model of your router?

We appreciate your cooperation and are committed to solving this problem. Thank you!

Best regards,
Roku Community users

Mary E.
Roku Community Moderator
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RokuMaryEF
Community Moderator
Community Moderator

Re: Roku TV |Network Connection Issues After OS Update

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i Community Users,

Thank you for your reports and for providing the requested details. We apologize for the delay in resolving this issue.

Update: 7/16 - Under investigation

You can also try the following steps using your remote control to trigger an automatic restart of your Roku device:

  • Press the Home button (five times),
  • Then press the Up button,
  • Followed by pressing Rewind (twice),
  • And Fast Forward (twice).

Additionally, we recommend performing a factory reset to resolve persistent issues. Here's how you can do it:

  1. Locate the Reset Button: Find the reset button, usually located on the back or bottom of your Roku device.
  2. Ensure Your Roku Device is Powered On: Make sure your Roku device is turned on.
  3. Press and Hold the Reset Button: Press and hold the reset button firmly for about 10 seconds.
  4. Wait for the Factory Reset: Continue holding the reset button until you see an indicator light blinking rapidly, indicating the factory reset process has started.
  5. Release the Reset Button: Once initiated, release the reset button.
  6. Wait for the Reset to Complete: The factory reset may take a few moments. Afterward, your Roku device will restart and return to its factory settings.

If you continue to experience issues with your Roku device after performing these steps, please provide your Roku device's serial number so that we can assist you further.

Thank you for your patience and understanding.

Best regards,
The Roku Community Team

Mary E.
Roku Community Moderator

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90 REPLIES 90
Sarah726
Reel Rookie

Roku TV Suddenly Unable to Connect to Network

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About a week ago, my Roku TV stopped automatically connecting to my wifi when turning on. All other home devices are connected fine. I have reset and unplugged my router, and unplugged the tv. When in Network/setup connection menu, the wireless scan with just scan forever and not show me a list of networks. To work around this, I must do a system restart under the power menu every time I turn on the tv. Any suggestions?

renojim
Community Streaming Expert

Re: Wifi Not Connecting, always have to restart system

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Try enabling "Fast TV start" under Settings->System->Power.  Let us know if that helps.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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Sarah726
Reel Rookie

Re: Wifi Not Connecting, always have to restart system

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No luck 😞

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Jonny0
Channel Surfer

Re: Wifi Not Connecting, always have to restart system

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I have the same problem.  I assume a TV software update introduced this bug a couple weeks ago.

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FrustratedUS17
Reel Rookie

Re: Have to reconnect to the internet every time the device powers on

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I am having the same issue. I have a Roku TCL tv. Not a streaming stick. Every time the tv powers off, the next time it's powered on it says no internet connection. Once I system restart through settings, it works again. 

I've reset network connections and reset my router. Still same problem. I've seen this problem multiple times on various sites. 

Every Roku response tells us how to reset network settings and how to restart and tells us to power cycle the modem/router. Regardless of doing these things, the problem still exists. 

Please help. This will be my last Roku product if I can't get it working. 

PCB3rd
Channel Surfer

Re: Wifi Not Connecting, always have to restart system

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Spoiler
 

I am having the same issue and like someone else posted, I think the issue stems From the June 4 update my TV received.  Posting here in hopes that someone at Roku Notice notices and realizes another update is needed to fix

nverdulla
Reel Rookie

Re: Wifi Not Connecting, always have to restart system

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I am having the same issues. I have disconnected, rebooted, check the connections (which is strong connection). When I get it connected and start to stream my channel (Hulu, Max, Pure Flix, etc) it goes to lost signal, no connection. It's even stopped in the middle of trying to set my connections in settings to reboot. It's annoying!!!

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Jmvillegas79
Reel Rookie

My WiFi shows on available networks, but all of a sudden it’s not allowing me to connect.

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This has been for last few hours, my phone and tablet are both working fine on the WiFi 

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Cray19044
Newbie

ROKU tv not connecting 2 internet, Unable to connect to wireless network.

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All of the sudden, my Roku tVs "not connected", for no reason. So, I have 2 go under Network> Set up connection>Wireless>Scan again and something flashes on the screen. I hit,  "Scan Again" over &over til I figure out its saying, "Looking for wireless networks" but as soon as it pops up, it disappears. 

So then I choose private network cause mine is anyways, so I put in my network name and password. Up pos a box that says,  "CHECKING... Wireless Connection &it fails. "Unable to connect the wireless network." But none of my other electronics are having problems. Not sure why it cut off of my TV and why it's not letting me connect, nvr had thus problem b4 and its pissing me off. Any help would be greatly appreciated. 

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