Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
8 months ago
Solved

[Solved] Roku Device Stuck in Recovery Mode

Hi Community users, We are aware of an issue where some Roku devices are getting stuck in recovery mode. We believe the OS 14.1 update has addressed this issue, but it seems that some TVs aren't up...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    6 months ago

    Hey everyone,

    We believe the OS 14.1 update has resolved the issue for most devices. However, we’ve noticed that some TVs may not be updating automatically.

    If your TV hasn’t been updated yet, please send us a private message (PM) here with your Device ID. We'll be happy to help push the update through for you.

    We’re closing this thread now, but thank you all for your patience and understanding!


    The Roku Community Team

RemoteControl's avatar
RemoteControl
Channel Surfer
8 months ago

An update to this:

Once again, this boot loop issue has occurred to me when the power was interrupted, or the TV was turned off correctly and moved, but after lots of wasted time and energy on my part, I was able to get it working with a hard reset with the reset button. I have seen mentions of this power interruption in other discussions on here. I would heed this information if I were a Roku software engineer. I also think that the rcovery mode not working right might be a good clue to work towards fixing this for the angry or upset customers who are having this boot loop issue.

I left the TV unplugged (onn. Model: 100012587 - 65" 4K UHD HDR10 Roku TV) for 24 hours and plugged in back in. It booted up, and went directly into Recovery Mode. But the Recovery Mode screen went from the normal green background to an orangish-brown, with text looking like almost unreadable outlines on it.

I then pressed the reset button for  15 seconds, it rebooted and went into another boot loop and ended up in Recovery Mode, with orangish-brown and messed up text output again.

I then plugged a network cable. I chose Wired (Ethernet) in Connect to the Internet, chose Update Now. It rebooted and went into another boot loop and ended up in Recovery Mode, with orangish-brown and messed up text output again.

I then chose Wired (Ethernet) in Connect to the Internet, chose Factory Reset, OK. It rebooted and went into another boot loop and ended up in Recovery Mode again, with orangish-brown and bad up text output again.

I then tried updating via the TV USB Updater website (tvupdate.roku.com) again. I followed the directions carefully, and once again, the system confirmed my exact onn. model. And once, I get the message: "Current software is more up-to-date. Downgrade is not allowed.”. This needs to be addressed for my model (onn. Model: 100012587 - 65" 4K UHD HDR10 Roku TV), maybe more brands/models, as In have seen people mentioning that for their TVs too.




RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
8 months ago

RemoteControl,

Thanks for posting in the Roku Community!

We appreciate you for contacting us regarding your Onn Roku TV, which is currently stuck in recovery mode. We understand how frustrating this issue can be and are here to assist you in resolving it.

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar