Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
10 months ago
Solved

[Solved] Roku Device Stuck in Recovery Mode

Hi Community users, We are aware of an issue where some Roku devices are getting stuck in recovery mode. We believe the OS 14.1 update has addressed this issue; however, it appears that some TVs ar...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    8 months ago

    Hey everyone,

    We believe the OS 14.1 update has resolved the issue for most devices. However, we’ve noticed that some TVs may not be updating automatically.

    We’re locking this thread since it’s outdated. If you’re still having the same issue, check for a newer thread or feel free to start a new one.

    Roku Community Team

Champilj1's avatar
Champilj1
Reel Rookie
11 months ago

My tv is stuck on recovery mode. I have held down the reset button and unplugged my tv. Nothing is working! It gets me to the step of asking for me to “update now” after connecting to my WiFi and after that it restarts and I have to input my WiFi information in all over again just for it to keep asking to “update now”, restarting and making me do it all over again. Please help.

RokuJechealR's avatar
RokuJechealR
Retired Moderator
10 months ago

Welcome to the Roku Community, Champilj1!

We're sorry to hear about the issue you're experiencing with your Roku TV, which is stuck in recovery mode. Thanks for the steps you took to resolve the issue.

In this case, we recommend trying again to perform a factory reset on your Roku TV. Here's how:

  1. Locate the reset button on your Roku device, which is usually on the back or bottom.
  2. Ensure your Roku TV is powered on.
  3. Press and hold the reset button for exactly 10 seconds.
  4. Watch for a fast-blinking light, indicating that the reset is in progress.
  5. Once the light blinks at a normal rate, release the button.

 If the issue persists, please provide the following information so we can include your device in the process of investigation:

  • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • What troubleshooting steps have you taken so far to resolve the issue?
  • Who is your ISP (internet service provider), and what is the make and model of your router?

Thank you for your understanding and cooperation. We look forward to your response.

All the best,
Chel

  • Champilj1's avatar
    Champilj1
    Reel Rookie
    10 months ago

    Hi Chel!

    Thank you for reaching back out to me!

    I just tried what you suggested and it’s still doing the same thing. Here’s the information you requested:

    version: DHA.50R02482A

    serial number: X0120059KLGF

    device ID: S0M73299KLGF

    roku TV: G504X

    RCA model: RTRU4327-B-US

    I did not get a tracker ID. No issue popped up and I tried the pressing the home and back button 5 times. My TV screeen just went back to the recovery mode screen. After that it asked me to select a language and next for me to connect to my WiFi. After that it asked for me to “update now” then it restarted. It went off and came back on and once it came back on it was on the recovery mode screen again that asked me to select a language to do the process all over again.

    My service provider is Xfinity and the model of my router is XB7 and the vendor is Technicolor.

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      10 months ago

      Thanks for providing us with your device information, Champilj1!

      Please be aware that I have passed along your concerns and details to the appropriate Roku team for further investigation. Once more information is available, we'll be sure to post an update on this thread.

      Your patience and understanding in the meantime is much appreciated.

      All the best,
      Chel