Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
10 months ago
Solved

NFL App Error - How to Resolve "Something Went Wrong" Message

Hi Roku Community users, We're aware that some NFL channel users are encountering an error message "Something went wrong, please try again or go to id.nfl.com/account" when trying to accept the ter...
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  • RokuMaryEF's avatar
    RokuMaryEF
    9 months ago

    Hi Roku Community,

    We've identified a solution for the "Something went wrong" error message some NFL app users are encountering. We apologize for any inconvenience this may have caused.

    Update: 10/02

    Here's how to resolve the issue:

    1. Update the NFL App: Go to the Roku Channel Store and ensure you have downloaded the latest version of the NFL app.
    2. Remove and Reinstall: Remove the NFL channel from your Roku device.
    3. Restart Your Roku: Power down your Roku device completely for a few seconds, then turn it back on.
    4. Reinstall the NFL App: Go back to the Roku Channel Store and reinstall the NFL app.

    After following these steps, you should be able to access the NFL app without encountering the error message.

    If you continue to experience issues, please let us know.

    Thank you for your patience and understanding!

    Best regards,
    The Roku Community Team

Ploudenback's avatar
Ploudenback
Reel Rookie
10 months ago

I have the same issue on all 4 of my Roku's. NFL app worked fine last season, but now it gets stuck saying I need to agree with the "terms of service, Subscription terms of Service, and Privacy policy", but when I press enter to accept it gives an error: "Something went wrong".

Please help! I am able to stream it on my Sony TV directly, but if I can't get this fixed I will swap them out for AppleTV's.

RokuCarly's avatar
RokuCarly
Community Moderator
10 months ago

Hi, Community users!

Welcome to the Roku Community.

Thanks for informing us about the playback issues you've encountered within the NFL app on your Roku devices. We'd be happy to help you find the best resolution possible. 

In cases like this, have you coordinated this with the service provider yet? If not, we highly recommend connecting with their Support team for further assistance as they manage and update their app on the Roku streaming platform independently. 

You may reach them here: NFL Support

In the meantime, we appreciate the troubleshooting steps you've taken to resolve the issue so far.

Keep us posted on how it goes!

Warm regards,
Carly

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    10 months ago

    Hi Community users,

    Thank you for bringing this to our attention! We appreciate your patience as we work through this issue.

    Update: Our Roku team is currently investigating the problem in coordination with the NFL channel. We understand the inconvenience this has caused and are committed to keeping you informed.

    Rest assured, we will update this thread as soon as we have more information.

    Thank you for your understanding!


    Best,
    The Roku Community Team

    • Staceypaterson's avatar
      Staceypaterson
      Newbie
      10 months ago

      I am being charged each month for a NFL $14.99. But I show no subscription on my device or on the app. The phone number on my checking account 1-816-272-8107 which directs me to support.Roku.com.  I have already tried this way but I am not getting any were with this issue. I have been trying to cancel it for months now.  I will soon cancel my card if we can not get this issue resolved another way