Forum Discussion

RokuRey-V's avatar
RokuRey-V
Community Moderator
12 months ago

Missing characters in text boxes

Hi Community users, Thanks for bringing this to our attention.   Please be advised that we are investigating this matter thoroughly. While we had previously resolved an older bug, this ne...
Under Investigation
DJB321's avatar
DJB321
Binge Watcher
2 years ago

I purchased a Roku soundbar several months ago and it started missing letters and block style letters that are unreadable.  I restarted, powered up/down and it always works.  
this happens several time each day.   

bach3's avatar
bach3
Streaming Star
2 years ago

This has been happening to me too, for the past few weeks. Roku, please fix this if you can!

Edit:

Looks like it may have something to do with the 13.0 update on May 14th, a bug that needs to be fixed (full numbered updates often bring bugs, hence the 0.x updates).

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi bach3,

    Thanks for keeping the Roku Community posted!

    We'd like to learn more about this, and thanks for sharing your experience. Could you share a photo of this issue? In addition, we'd like to know if a system restart helps or if it comes back after the reset.

    Please also provide us with the details below once you see the issue.

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

    We'll be anticipating your response.

    Thanks,
    Rey

    • bach3's avatar
      bach3
      Streaming Star
      2 years ago

      Reset will fix it temporarily, and problem comes back within a few hours, across all apps and the Roku homepage (not just the MLB app shown in photo). It’s mostly missing letters, but some other UI elements have trouble loading sometimes too, like thumbnail previews for videos.


      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        bach3,

        Thanks for reporting back along with the details.

        Please be aware that I have passed along this to the appropriate Roku team for additional updates.

        We'll make sure to keep this thread posted.

        Best regards,
        Rey

  • JAT2's avatar
    JAT2
    Binge Watcher
    12 months ago

    No, this has been going on for well over a year. It does it on both my Roku sticks/tv's. Customers are told it's being looked into. So why hasn't it been fixed in all this time??

    • DJB321's avatar
      DJB321
      Binge Watcher
      12 months ago

      I’m starting to wonder if we need to pursue a legal approach to this defect?

      • JAT2's avatar
        JAT2
        Binge Watcher
        12 months ago

        If anyone has the resources to pursue a legal approach, please do. Roku is totally unresponsive on this issue. There's always the option of switching to Amazon I suppose.