Solved
Error Code -45 with Roku Cameras – Steps to Resolve and Information Needed
Hi Roku Community Users,
Thank you all for your patience. We are currently investigating an issue with Roku Indoor/Outdoor wired Cameras on Firmware 6.0 that is resulting in error code -45.
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Hi Roku Community Users,
Thank you all for your patience and for reporting the issue with Roku Indoor/Outdoor wired Cameras on Firmware 6.0 receiving error code -45.
This error code indicates that the device is offline due to a connection failure. To resolve this, we recommend restarting your Roku Camera using the following steps:
- Verify that your phone is still connected to a reliable network, whether it be the mobile carrier network or wifi.
- Tap "Reconnect" on the livestream screen.
- Power cycle the camera
- Unplug the USB cable from the back of your camera.
- Wait 30-60 seconds.
- Plug the USB cable back into the power input port on your camera.
If the issue persists after restarting, please provide the following details to help us offer appropriate assistance:
- DID/MAC:
- Roku Model:
- Mobile App Error Code:
- Firmware Version:
- Troubleshooting Steps Taken:
- Log ID: ( Please provide a screenshot/photo)
Your cooperation is greatly appreciated as we work to resolve this issue.
Thank you for being a part of the Roku Community!
Best regards,
The Roku Community Team
