Error Code -45 with Roku Cameras – Steps to Resolve and Information Needed

Hi Roku Community Users,

Thank you all for your patience and for reporting the issue with Roku Indoor/Outdoor wired Cameras on Firmware 6.0 receiving error code -45.

This error code indicates that the device is offline due to a connection failure. To resolve this, we recommend restarting your Roku Camera using the following steps:

1. Verify that your phone is still connected to a reliable network, whether it be the mobile carrier network or wifi.
2. Tap "Reconnect" on the livestream screen. 
3. Power cycle the camera
   1. Unplug the USB cable from the back of your camera.
   2. Wait 30-60 seconds.
   3. Plug the USB cable back into the power input port on your camera.

If the issue persists after restarting, please provide the following details to help us offer appropriate assistance:

• DID/MAC:
• Roku Model:
• Mobile App Error Code:
• Firmware Version:
• Troubleshooting Steps Taken:
• Log ID: ( Please provide a screenshot/photo)

Your cooperation is greatly appreciated as we work to resolve this issue.

Thank you for being a part of the Roku Community!

Best regards,
The Roku Community Team