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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
11 months ago
Solved

Error Code -45 with Roku Cameras – Steps to Resolve and Information Needed

Hi Roku Community Users, Thank you all for your patience. We are currently investigating an issue with Roku Indoor/Outdoor wired Cameras on Firmware 6.0 that is resulting in error code -45. ...
Under Investigation
  • RokuMaryEF's avatar
    RokuMaryEF
    11 months ago

    Hi Roku Community Users,

    Thank you all for your patience and for reporting the issue with Roku Indoor/Outdoor wired Cameras on Firmware 6.0 receiving error code -45.

     

    This error code indicates that the device is offline due to a connection failure. To resolve this, we recommend restarting your Roku Camera using the following steps:

    1. Verify that your phone is still connected to a reliable network, whether it be the mobile carrier network or wifi.
    2. Tap "Reconnect" on the livestream screen. 
    3. Power cycle the camera
      1. Unplug the USB cable from the back of your camera.
      2. Wait 30-60 seconds.
      3. Plug the USB cable back into the power input port on your camera.

    If the issue persists after restarting, please provide the following details to help us offer appropriate assistance:

    • DID/MAC:
    • Roku Model:
    • Mobile App Error Code:
    • Firmware Version:
    • Troubleshooting Steps Taken:
    • Log ID: ( Please provide a screenshot/photo)

    Your cooperation is greatly appreciated as we work to resolve this issue.

    Thank you for being a part of the Roku Community!

    Best regards,
    The Roku Community Team

VeeBee19's avatar
VeeBee19
Newbie
11 months ago

I have a pair of indoor security se cameras and they've been wonderful until yesterday. Suddenly, the cameras won't connect despite having strong wifi connections, don't record events as well as they used to, and now say they're completely not connected and without power. I've restarted both cameras, unplugged both for 10 seconds before reconnecting, and tested their wifi signals, everything should be working as it was less than a week ago but they aren't and I can't even view a live feed of the cameras. I'm getting error code -45 but didn't find anything when I searched online. 

tbnmaw100101's avatar
tbnmaw100101
Channel Surfer
11 months ago

Same here the last few days all of my cameras are acting possessed..buffering, dropping, disconnecting…at one point I reinstalled them all no improvement WiFi is strong no obvious reason for the behavior