Issue Tracking Board

[conrad007]

hey @AvsGunnar , I appreciate your response. But this is wayyyyy too complicated ... to figure out which part goes with what ... ??? 

FYI I had multiple Roku3's back in the day (the square devices , with ethernet and wifi) and they "just worked" flawlessly out of the box.  I'm an IT guy for decades, so I know this stuff.  I have to say I am very disappointed in Roku based on past (positive) experience. But not today, not with these useless dongles and sticks. Absolute junk and waste of time. 

[kdhanna]

I have fallen victim to this error message also.  How do I get a replacement?

[RokuERey]

Hi @conrad007,

Thanks for the update, and this has been communicated with the right team.

We'll initiate a replacement for your wireless receivers to see if there are any differences. 

Please send us a PM with your shipping address along with your best contact phone number for the process.

Thanks,

Rey

[RokuERey]

Hi @kdhanna,

Thanks for joining us here in the Roku Community!

We'd love to help you out with this. Please also share with us your shipping address along with your best contact phone number for the process.

We look forward to hearing back from you.

Thanks,

Rey

[Badleroybrown]

I also am having the same problem how can I get a replacement from ROKU?

[RokuJohnB]

Hi @Badleroybrown,

A warm welcome here in the Roku Community!
We'd like to take a closer look into this issue that you're having with the Roku streaming stick 4K. How are you powering the device? Are you using a USB port on the TV or plugging it into a wall outlet?

We look forward to hearing from you soon.

Thanks,

John

[Badleroybrown]

Plugged into a wall outlet.  

[RokuERey]

@Badleroybrown,

Thanks for the update,

Please send us a PM with your shipping address along with your best contact phone number. We'll be able to forward this to our Support team for further assistance.

Thanks,

Rey

[bigD70]

I purchased a 4K streaming stick on September 26 from the Roku website. When it arrived, it did not work. I showed Error 022 long range wireless not decected.

I contacted customer support and they were going to send me a new long range wireless cable - This was October 2nd

I have not heard from Roku since and have not received the anything. Multiple attempts to ask for an update have gone unanswered.

On November 13th I contacted Roku again to see if I could return the 4K streaming stick and get a refund... no response!

What is going on with Roku customer service?

[Badleroybrown]

I exchanged the defective Roku,  the new one was a no brainer to hook up works great, one thing I did notice between the packaging of the 2 two defective one already has the batteries installed in the remote the functional one you have to install the batteries don’t know if that will help anyone but I thought I’d mention it.