Issue Tracking Board

[walkoffhomerun]

Still not fixed as of saturday night 10/07/23 and. For those of you stating this started with the 12.5 update that is not true this was happening in 12.0 and it started sometime last Wednesday or Thursday when for a day or two Roku went to a 4 grid-wide icon matrix instead of the standard 3 grid wide. it didn't last very long but as soon as it went back from 4 grid to a 3 grid icon matrix is when the problem of the disappearing icon started. It was hard to notice but in the four grid icon matrix if you scrolled from the left side list over to the icon matrix there was a weird brief glitch and that's when all of this started. There was a little hiccup as the icons did something when that four grid matrix was being shown on Roku devices and when they went back to a three grid matrix all the icons started graying out or going away. This problem began with some kind of GUI interface design error by one of the programmers. Seems like they could just revert back to what they had before and solve the problem but apparently they're struggling with it.

If you need to get to the live TV function since it's grayed out you can go down to settings -> tv inputs -> live tv -> then select "set up input".  There you will get the live TV menu. Alternatively you can also go to settings -> tv picture settings -> live tv -> then select "set up live tv"

Both are back doors into the live tv menu.

To get to non visible app icons the work around is on the left side bar go to search -> then type in the app name as if u want to download it. Since already installed it will give you the option to open that app.

Alternatively on the remote control with voice control hold the microphone icon until a menu pops up on-screen and while continuing to hold the microphone button speak "load xyz channel" of the name of the app you want to open

[lhogue]

I have this same issue using the Roku Premiere 3920X. It started happening after the latest software update a couple of days ago. 

[jonobrady]

This sounds right

Thanks for posting

[jonobrady]

Forced is probably the wrong word.  
maybe manual is better

if you navigate to 

settings > system > software update 

you can scroll right and select check now 

if their is a new build it will tell you

if not it will say you are up to date

[RokuTakashi]

Hi, Community users.

Thanks for flagging this to us. We would be more than happy to look into this issue, and we'll need more information. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
• A photo or video clip referring to the issue,

Once we have this information, we will be able to investigate further.

All the best,
Kash

[matt1981m]

Whatever led to the issue has seemed to subside, hopefully for good.  The problem started Thursday (10/5) evening and continued to be an issue throughout Friday (10/6), but has not occurred since on any of my Roku devices (6 in total).

[abhay180]

I tried that and even though my version is 12.0 it says it’s uptodate. I already see on the thread that folks have 12.5 etc

[lhogue]

I have version 12.5 and have problems

[RokuJohnB]

Hi @lhogue,

Thank you for posting here in the Roku Community!
We will be more than happy to take a closer look into this issue that you're experiencing with Roku. Could you send us a photo or video of your running problem?

We look forward to hearing from you soon and we will continue to assist you further.

Thanks,

John

[lhogue]