Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
11 months ago

[6.0] Roku Smart Home Camera Notification Issues

Hi Roku Community, We're aware that some users are experiencing issues with receiving notifications from their Roku Indoor/Outdoor Wired Cameras after updating to firmware version 6.0. Update: 08...
Under Investigation
RokuJohnB's avatar
RokuJohnB
Community Moderator
11 months ago

Hi Community users,

Greetings from the Roku Community, and thanks for keeping us posted!

We want to further investigate this issue that you had with the Roku cameras since, after the update, you have experienced wi-fi connectivity issues. Can you please provide the following information below?

  • May we have the Mac Address of your Roku camera? By opening the Roku smart home app, you may need to select the device from the home screen, tap settings and device info, and identify the 12-digit alphanumeric address labeled MAC. Alternatively, you may refer to this support article here.
  • Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)
  • What troubleshooting steps have you taken so far?

Once we have this information, we will be able to pass it along to the appropriate Roku team for further investigation.

Thanks,
John

SaBom's avatar
SaBom
Reel Rookie
11 months ago

RokuJohnB we have tried everything! Still no detection notifications and the camera frequently loses connection. It is NOT a user issue it is a software issue! It's been doing this ever since the update. And I got another update today and I thought "Oh good, they fixed it." Nope, same problems. Please fix the software!