Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
2 years ago

[6.0] Roku Smart Home Camera Notification Issues

Hi Roku Community, We're aware that some users are experiencing issues with receiving notifications from their Roku Indoor/Outdoor Wired Cameras after updating to firmware version 6.0. Update: 08...
Under Investigation
chris16371's avatar
chris16371
Reel Rookie
2 years ago

I have 2 Cameras and 2 wifi smart plugs that I use for my families safety. Since the app update the cameras display wrong date and time, don't send notifications, and shut off randomly.

My wifi smart plugs fail to turn on and off at the scheduled times, every single time now.

I've done everything from deleting cameras, plugs, rules, and even the app. Nothing fixes the issues.

All devices are less then 1 year old and are very important in our everyday life, I need replacements asap or refunds so I can purchase products that work and will keep my family safe.

hanner124's avatar
hanner124
Channel Surfer
2 years ago

I'm in the same boat, all 3 indoor cameras I had will no longer connect to my wifi after the recent update and to make matters worse, all my footage from a week ago won't even play so what was the point of me paying a subscription. Roku doesn't seem to have it together no matter who I talk to although the representative I spoke to today said they could issue a replacement but how will that fix the issue when the problem started on their end. I'm livid because I've spent so much money already for literally nothing. 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Community users,

    Greetings from the Roku Community, and thanks for keeping us posted!

    We want to further investigate this issue that you had with the Roku cameras since, after the update, you have experienced wi-fi connectivity issues. Can you please provide the following information below?

    • May we have the Mac Address of your Roku camera? By opening the Roku smart home app, you may need to select the device from the home screen, tap settings and device info, and identify the 12-digit alphanumeric address labeled MAC. Alternatively, you may refer to this support article here.
    • Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)
    • What troubleshooting steps have you taken so far?

    Once we have this information, we will be able to pass it along to the appropriate Roku team for further investigation.

    Thanks,
    John

    • SaBom's avatar
      SaBom
      Reel Rookie
      2 years ago

      RokuJohnB we have tried everything! Still no detection notifications and the camera frequently loses connection. It is NOT a user issue it is a software issue! It's been doing this ever since the update. And I got another update today and I thought "Oh good, they fixed it." Nope, same problems. Please fix the software!

    • frostified's avatar
      frostified
      Channel Surfer
      2 years ago

      RokuJohnB 

       

      I have not had connectivity issuses.

       

      I have no notifications sent to my phone issuse. Which is android. While my wife's iPhone still gets notifications.  

       

       

       

      Everyone else jumping in and hijacking my post instead of making there own.

       

      Also I listed everything I have already tried and trouble shooted as well as up loaded a log.