I’m in the same situation. It started last week and I thought my app had updated because the camera features looked different. Anyways no luck in receiving notifications for motion detection. What recent changes did Roku perform? Please help!!
There are no codes or error messages, like other customers here our indoor cameras are not tracking, no notifications, very slow to connect when opening app, a lot of times since last week there’s been lost connection. It would keep loading when opening app at times. The outdoor camera works great. I have done all of the troubleshooting and even unplugged for hours, this has to be a software issue, ever since the upgrade, it has not worked right. As for the app upgrade, I did that about 2 days ago and still the same issue. I can see through the camera but it loses connection, very slow to open in app, at times now I just get the camera icon in the app, Ive restarted and did I all troubleshooting. Now I have to be like literally on the camera to get a motion notification, I only get sound and that’s barely. Roku needs to fix their software, this is happening to a lot of Roku camera customers. I’m sorry that this is long. Just in case this may be the next question. I have the app on both iPhone and iPad. My mother has the app on her android and she’s not getting notifications for the indoor as well.
Hello,
We are having that same issue with the Indoor SE Camera.
The connection isn't great, constantly losing connection. Noticed there was an update on the system when the interface changed. Is there a solution this is update? We use the camera to watch an elder and cant have this ongoing issue. Its been several weeks now with no change.
I know its not a connection issue since we also have the 360 indoor camera and that one has been normal with no change.
I have 2 Cameras and 2 wifi smart plugs that I use for my families safety. Since the app update the cameras display wrong date and time, don't send notifications, and shut off randomly.
My wifi smart plugs fail to turn on and off at the scheduled times, every single time now.
I've done everything from deleting cameras, plugs, rules, and even the app. Nothing fixes the issues.
All devices are less then 1 year old and are very important in our everyday life, I need replacements asap or refunds so I can purchase products that work and will keep my family safe.
I'm in the same boat, all 3 indoor cameras I had will no longer connect to my wifi after the recent update and to make matters worse, all my footage from a week ago won't even play so what was the point of me paying a subscription. Roku doesn't seem to have it together no matter who I talk to although the representative I spoke to today said they could issue a replacement but how will that fix the issue when the problem started on their end. I'm livid because I've spent so much money already for literally nothing.
Hi Community users,
Greetings from the Roku Community, and thanks for keeping us posted!
We want to further investigate this issue that you had with the Roku cameras since, after the update, you have experienced wi-fi connectivity issues. Can you please provide the following information below?
Once we have this information, we will be able to pass it along to the appropriate Roku team for further investigation.
Thanks,
John
