Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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RokuDanny-R
Roku Employee
Roku Employee

Re: “We can’t seem to reach you by email”

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@FearWonder

Thanks for the post.

Can you please provide the serial number on your Roku TV? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Malonej
Level 7

Re: “We can’t seem to reach you by email”

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We are trying to set up our new TCL Roku TV and keep getting the we can’t reach you by email message. This is very frustrating and this continues to happen over and over

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FearWonder
Level 7

Re: “We can’t seem to reach you by email”

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All good here now.  I was able to factory reset the TV and it worked. 

Thank you though. 

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Lclark92
Level 7

We’re sorry the email you provided isn’t working

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This is a new device the Roku express I already have a Roku tv and another Roku device set up in my living room and in my sons  room now this is a new device I’m trying to activate in my room. And it isn’t working I’ve entered my email multiple times and correctly and it’s still saying the email isn’t working on my screen I have restarted and reset it and still the same error what should I do ?? 

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Danielrowe
Level 7

We can't seem to reach you by email

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Hi, I'm having the message " we can't seem to reach you by email" while trying to activate my Roku tv. I've already factory reset it multiple times and no luck. It's not sending me an activation email. Please help. Thanks

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Catesbysaunders
Level 7

Re: “We can’t seem to reach you by email”

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What ended up working for me was pressing * from the screen that said “we can’t seem to reach you by email” which presented me with the option to do a factory reset (different than putting a pin in the reset button on the side, which did not work when I tried twice). Once it reset and updated, it accepted my email.

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Chellytay10
Level 7

“We can’t seem to reach you by email“. Keeps showing

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I can’t seem to bypass this message no matter how many times I reset my player or enter a distance email. It keeps repeating itself over and over every time. It’s overwhelming and frustrating to the point I only had it for two days and I’m ready to return it which I really don’t want to do.

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RokuDanny-R
Roku Employee
Roku Employee

Re: We’re sorry the email you provided isn’t working

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@Lclark92

Thanks for the post.

It looks like Community users are stating they were able to resolve the issue by trying to perform a factory reset on their device and then re-entering their email address. Can you try that troubleshooting step to see if that helps?

For more information about how to perform a factory reset, visit our Support page here: Factory reset your Roku

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Charris911
Level 7

Re: “We can’t seem to reach you by email”

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Help! I’m having this same issue wayyy after a resolution was identified. I’ve tried everything but I can’t seem to leave the screen.

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Wakawaka
Level 7

Re: “We can’t seem to reach you by email”

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Exact same problem. Any solution? Reset factory settings done twice. Help please

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