Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Cesi88
Level 7

Re: “We can’t seem to reach you by email”

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Im having the same issue and i factory reset my tv too. What else can i do

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RokuMary-F
Roku Employee
Roku Employee

Re: “We can’t seem to reach you by email”

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Hi @Shianemena @PegD1964 @Cesi88,

Thanks for reaching out to the Roku community!

If you see 'Your account activation link expired' or 'We can't seem to reach you by Email' when trying to use the activation link, tap 'Resend' on your Roku device and another email will be sent. After a moment, look in your inbox for another message from Roku with a new activation link for you to try.

If you continue to see either message after receiving a new activation link, try activating your Roku device using a different email address.

If you are still having any issues with activating your Roku device after following these steps, please provide the serial number of your Roku device so we can assist further.

Please keep us posted.

Regards,
Mary

 

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Wellhous
Level 7

Re: “We can’t seem to reach you by email”

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For anyone still posting here you may as well give up and return the TV (and definitely buy a Fire or Google TV). Roku customer service is of zero help. I've tried to reset my new piece of junk multiple times, have given my serial number and model number to Roku here, and all we're accomplishing is a circle-jerk with the same answers. 

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yzanyaya
Level 7

Re: “We can’t seem to reach you by email”

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I did a reset on the back of my tv and this messege still pops up. What else can I do? I just want use my TV

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RokuDanny-R
Roku Employee
Roku Employee

Re: “We can’t seem to reach you by email”

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@Wellhous

Thanks for the follow up.

It looks like our Support team reached out to you a while back. We would recommend checking your Spam folder of your email as sometimes our point of contact can be found there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: “We can’t seem to reach you by email”

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@yzanyaya

Thanks for the post.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Bonkobobie
Level 7

Re: “We can’t seem to reach you by email”

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Hello,

I am also having this issue. I have tried resetting the tv by pressing the button in the back and it restarts and brings me back to the email screen. 

The remote also is really delayed and doesn't work as it should. I press home and it doesn't take me anywhere so I can't change wifi networks. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: “We can’t seem to reach you by email”

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Hi @Bonkobobie

Thanks for reaching out!

If you are still experiencing issues activating your Roku device, please reply here with the information asked by @RokuDanny-R above. It can be found at the back of the player itself.

We look forward to your response.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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rcg939
Level 7

Re: “We can’t seem to reach you by email”

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Same problem.  ROKU sucks!!

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Heatherb1991
Level 7

Re: “We can’t seem to reach you by email”

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Mine is doing the same. I have tried multiple emails. This is so annoying. 
SN:

S07P2173L1TM

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