Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Stuck on Activate your Roku Player page.

I get the activate your Roku now link in my email. When i click the email and go through all of the steps nothing happens. I finish the steps it says DONE. No code pops up on my screen it just goes to RESEND, or it will say we can't find that email when it clearly can because its sending me the link to activate. Please help I've been going back and forth with this for over an hour and its the same thing over and over. Im about to return this thing. Its a Roku LE.

So far I have unplugged the device, unplugged my router, rebooted the brand new device to factory settings. What am i doing wrong here?

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Community Streaming Expert

Re: Stuck on Activate your Roku Player page.

After you enter the email address, then wait for the email to arrive with the link in it, whatever device you open the email with that is the device you're going to finish activating the roku with, once you it says its done. You should go back to your roku and should be downloading apps. Once done it should have you on the roku home screen with apps showing, probably you didn't want. Smiley Sad There is no code for you to enter later. Sin in to apps you wish, delete some you don't want and add some you do want. 

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Level 7

Re: Stuck on Activate your Roku Player page.

I am having the same issue. But not only am I stuck on the activation code page. It won’t let let me go to the home page and keeps saying it couldn’t connect with my email even though I got the email at least 10 times. I’m on the same network and my phone can’t find the roku device. HALP!! Lol 

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Roku Employee
Roku Employee

Re: Stuck on Activate your Roku Player page.


Thanks for the post.

Can you please specify the issue you are experiencing? What exactly are you seeing on screen? Have you already activated your device through the email activation? For clarification, what are you trying to do with your phone?

With more detailed information, we will be able to assist you further.


Danny R.
Roku Forum Moderator
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