Thanks for bringing this to our attention.
If you haven't tried yet, we would recommend performing a factory reset on the affected device then try linking your existing Roku account once again.
Performing a factory reset using the hardware reset button
For more information, check out this Support article: How do I factory reset my Roku® streaming device?
If still no dice, let us know.
All the best,
i have an account just trying to add unit
did not have any problem with first one..............................................................................................................
Thanks for the posts.
Please reply here with the serial number of the affected Roku device. It can be found at the back or underneath the player itself.
Once we have the information needed, we'll be able to forward it to our Support team for further assistance.
All the best,
C'mon,,,, please throw us a bone. What did you do to resolve?
All of a sudden, my three Rokus didn't work and I attempted factory resets on the two sticks but not the TCL Roku TV which is now throwing NW 2-5 error codes.
A very frustrating situation.
Add to that one needs to enter 140 or more characters to post here just adds to the frustration.
roku is on my safe senders list and I have reset the device fifteen times 3 different ways and I USE THE
ADDRESS ON MY CURRENT ACCOUNT. I have a small fan on the device I am using to prevent it from overheating. The buyers and sellers of the device plus the sellers of content such as netflex, hulu and
others must be disappointed in roku.
How does one get help with setup? I am unable to set up Roku beyond getting it to recognize the wireless network. No code is displayed on the TV and the only option is to keep submitting my email address. I will give it another day but this is frustrating.
Roku no longer uses the activation code method. I don't know why the email activation doesn't work for so many people, but if you can, try using your phone's hotspot and connect to that just to get through the activation. If you have another email address you can use, try that. You can always change the email associated with the account once you get your Roku activated.
Thanks for reaching out and providing us with your information.
I have passed along your information to our Support team. They will follow up and assist you.