Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Ducsoup
Level 8

I can't activate my Roku device

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I am upgrading to a Roku 4k+. I get the activation email and go through all the steps until the promo offer page. Don’t want anything but there is no option to continue the setup. Do I need to cancel my current Roku to start another one? 

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Ducsoup
Level 8

I can't activate my Roku device

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Ok here is an update. First thanks for all the reply's. I used my laptop and got a continue button at the bottom of the promo offer page which does no show up on a iphone at least. I did not try turning the phone, just went straight to the laptop and it work without issue. Thanks!

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AvsGunnar
Community Streaming Expert

I can't activate my Roku device

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@Ducsoup 

No, you can have multiple Roku devices (believed to be be 20) on the same Roku Account.  No need to cancel before activating another.

Try looking around on the screen or pressing OK on your remote to continue through setup.  Post a screenshot if still having issues.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
Michelle3
Level 15

I can't activate my Roku device

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First off, what is the model number of your Roku 4K+ device?  Second off, what is the model number of your television set?  And third off, exactly what promo offer are you talking about?

Are you sure there’s no option to continue the setup?  You should be able to see something like a “Continue” or “OK” button on the screen.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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Ducsoup
Level 8

I can't activate my Roku device

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Model# 3941X

TV LG 75 QNED80

Once the activation email was sent to my email it directs me to the Roku setup. You name it, add what room, select entertainment types then you get to last page where it says about 1 min left and it is just Promo channels offers. There is not option to skip it. Tried selecting offers but it still did not move forward

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Tivoburkee
Community Streaming Expert

I can't activate my Roku device

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Many offers are for first time Roku owners, if you already own one it wouldn't apply. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Strega
Level 17

I can't activate my Roku device

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I've seen someone say that if you are doing this on a phone, rotate to landscape mode and then a continue button may appear.

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Ducsoup
Level 8

I can't activate my Roku device

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Thanks, I will give that a try

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Ducsoup
Level 8

I can't activate my Roku device

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Yeah, I am on my 4th Roku. I have never had this much of an issue setting one up. I have timed out twice because I can not get past the promo offer page and continue the setup

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zesty2
Level 7

I can't activate my Roku device

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I have heard of this too... its worth the try and check out Smiley Happy

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zesty2
Level 7

I can't activate my Roku device

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opps I was pertaining to Strega's reply Smiley Happy

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