Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Link code

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@Carolann1

Thanks for the post.

Can you please clarify the issue you are experiencing? If your Roku device is already showing channels, did you already activate your Roku device?

We would recommend checking Settings > System > About and verifying if the email address matches that of your Roku account.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Johnschuchsr
Level 7

Re: Link code

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I did not receive a link code when setting up my account, how do I get one?

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RokuMary-F
Roku Employee
Roku Employee

Re: Link code

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Hi @Johnschuchsr,

 Thanks for the inquiry.

When activating your Roku device, you should follow the Quick Start Guide and complete the on-screen instructions to connect your Roku device to the internet. Once this is complete the Roku device will display a link code on the screen to link your device to your Roku account.
For more information regarding linking your Roku device, please see our support page: How do I activate or link my Roku® streaming device?

Keep us posted and we'll continue assisting from there if needed.

Thanks,

Mary

 

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Ibt
Level 7

Re: Link code

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I've read several pages on this thread and have tried everything suggested still no link code.  When I reset my tv tells me to go to my email for link code. I can only find a link their not no code.

 

At the end of the day I want to add my alexa to the tv but I need the link code to do so. Please help.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Link code

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@Ibt

Thanks for the post.

For clarification, when trying to activate your Roku device, you will either be prompted with:

1) a link code on screen or 

2) requiring you to enter your email to receive a link that will activate your device, no code will be needed.

For troubleshooting purposes, have you tried connecting your device to an alternate wireless network, such as a mobile hotspot, to see if you can activate your Roku device? Then once your device has been activated, try switching back to your home wireless network.

If you are still unable to resolve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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diegog
Level 7

Re: Link code

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my account is activated but did not get a link code?  Can Roku send it to my cell phone, the link code?

Diego G.

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renojim
Community Streaming Expert

Re: Link code

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If you activated via an email that Roku sent you then you don't need a link code.  What are you trying to do?  If your Roku is linked to your Roku account then you're finished with activation.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Bishop71
Level 7

Re: Link code

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NO CODE EVER APPEARS! THIS IS SILLY,

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RokuDanny-R
Roku Employee
Roku Employee

Re: Link code

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@Bishop71

Thanks for the post.

Have you tried connecting your device to an alternate wireless network, such as a hotspot, to see if you can generate a link code and finish activating your Roku device? Then once your device has been setup try switching back to your home wireless network?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Dwilhite100
Level 7

Re: Link code

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Download the Roku app remote. Just the normal one nothing fancy. On the remote screen hit the magnifying glass search button. Type in “link” and you’ll see a few different options. One you can link another console like a ps4 to different Roku TVs. You can link your accounts/tv now. 

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