Forum Discussion

bailiedavis's avatar
bailiedavis
Newbie
6 years ago
Solved

How to find the link code on my Roku streaming device

how do i get a link code???
TV & Player Setup
  • RokuDanny-R's avatar
    RokuDanny-R
    6 years ago

    Hi,

    Thanks for letting us know about the issue that you are experiencing.

    When activating your Roku device, you should follow the Quick Start Guide and complete the on-screen instructions to connect your Roku device to the internet. Once this is complete the Roku device will display a link code on screen to link your device to your Roku account.

    For more information regarding linking your Roku device, please see our support page How do I activate or link my Roku® streaming device?

    Please keep us posted if you need further assistance or clarification.

    Thanks,
    Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    frustratedanddi 

    Thanks for the post.

    We recommend rebooting both your wireless router and your Roku device.

    I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can retrieve an activation code and finish setting up your device. Then once your device is set up, try switching back to your home wireless network.

    Please keep us posted.


    Thanks,
    Danny

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

Thanks for the inquiry.

If you are looking how to factory reset your device, visit our Support page here: How do I factory reset my Roku® streaming device?

You can follow the step by step process shown in our handy setup videos for your device located here to see how to get a link code and activate your device: https://support.roku.com/category/115001360548--troubleshooting

(Note: Some users may also see an updated email activation flow when linking a device. If you get prompted to enter your email address when linking a device, follow the instructions on-screen, and use the email sent to your inbox to complete activation.)

llc36  Can you please explain what you mean by trying to use the Roku on your iPad? If you are looking to watch The Roku Channel on your iPad, you will need to use the Roke mobile app. For more information, visit our Support page here: How do I install the Roku® mobile app?


Thanks,
Danny

rachrmz's avatar
rachrmz
Newbie
4 years ago

I have been watching Roku for months now. I just created an account so I could set up a PIN and now its asking for Link Code. Where do I find that? 

  • renojim's avatar
    renojim
    Community Streaming Expert
    4 years ago

    rachrmz, you only link a Roku device to a Roku account.  If you've been watching The Roku Channel on a non-Roku smart TV or computer/tablet/phone there's nothing to link.  If I'm misunderstanding what you're saying let us know.

    • JGG123's avatar
      JGG123
      Newbie
      4 years ago

      Thanks renojim!

      • renojim's avatar
        renojim
        Community Streaming Expert
        4 years ago

        JGG123, what are you trying to do?  Roku no longer uses link codes to link a device to a Roku account.  Did you get a new TV?  A used TV?  Is it linked to an account?  Can you navigate to Settings->System->About and is there an email address displayed there?