Forum Discussion
My roku express 4k stick is stuck on the loading screen with the bouncing logo. I have tried unplugging it for a while plugging it back in. I have tried holding the reset button and all it does is make the screen go black. I’ve tried plugging it into different outlets as well. It’s started about 4 hours and all my other devices are working.
- DBDukes4 years agoCommunity Streaming Expert
Yikes. Pressing the Reset button, even for less than the recommended 30 seconds, could put it in a factory fresh state. That means a full setup
Describe what is on the screen when you power up the Roku. Bouncing logo? "Let's get started?" What?
- Mollyw994 years agoReel Rookie
I have tried that as well and it did not work. When it starts up it shows the loading page which is the bouncing roku letters and it stays like that.
- DBDukes4 years agoCommunity Streaming Expert
Just to clarify ...
When you power up the Roku, you get the bouncing logo, and it just stays on the bouncing logo?
If so, do press the Reset button for a full 30 seconds (a full 30 seconds; ignore anything on the screen for the full 30 seconds) and try it again.