Express 4K+ Has bouncing Roku logo
Dealing with a bouncing Roku logo for days. Unplugged cords, did the reset for 30 seconds. It’s plugged into a power adaptor into the wall. what else can I try? it’s only 4 months old
Forum Discussion
Hi there! My roku has been stuck on the bouncing letters logo and will not respond to anything, we've unplugged it overnight and also have reset multiple times nothing is working :(
Which Roku model number do you have? Is it plugged directly into the wall or are you using your TVs USB power?
It is model 3941X, it is connected to power on a regular outlet.
Have you tried doing a factory reset using the physical button? How long ago did you purchase it?
Hi Lolzjaz
Thanks for the post.
Please reply here with the serial number of your Roku device. It can be found at the back or underneath the player itself. Once we have the information needed, we'll be able to forward it to our support team for further assistance.
All the best,
Kariza
