Getting Started - Setup & How-to

[Zirbirak]

I’m having the same problem with my Roku Express 4K+. No matter what I do, it just stays on the bouncing logo. I’ve tried the reset button, unplugging it, plugging it into the wall… nothing is working.

[RokuKariza-D]

Hello @Zirbirak

Thanks for the post.

Could you try using a different USB cable and/or a power adapter to see if that will make a difference? Let us know how it goes!

All the best,
Kariza

[wperkerson]

I too am having the same My Roku Express 4K Plus stuck in the bouncing logo screen. I have been trying to resolve the issue for two hours.  I have tried the factory reset and resetting the remote.  My serial number is 507P515HWC4A, Model # 3941X. Thank you for your assistance in this matter.  Have a good evening.

Wendy

[RokuDanny-R]

@wperkerson

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[mrsmith097]

I can not get this device to go past the jumping logo.  I've tried resetting it, restarting it, and I even tried resetting my modem.  I called my internet provider to make sure they had not made changes that I wasn't aware of.  Can you please help me?

[Lolzjaz]

Hi there! My roku has been stuck on the bouncing letters logo and will not respond to anything, we've unplugged it overnight and also have reset multiple times nothing is working  

[TCLStreamer]

Which Roku model number do you have? Is it plugged directly into the wall or are you using your TVs USB power?

[Lolzjaz]

It is model 3941X, it is connected to power on a regular outlet.

[TCLStreamer]

Have you tried doing a factory reset using the physical button? How long ago did you purchase it?

https://support.roku.com/article/208757008

[Lolzjaz]

Yes I've tried everything, I purchased the roku in January