Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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RokuDanny-R
Roku Employee
Roku Employee

Re: No email for activation

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@Plzhelp @Johnmorby0u 

Thanks for the post.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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NBurns
Level 9

Re: No email for activation

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You’re too late, I’ve fixed it myself and posted advice for others to follow with the same issue. 

Neil Burns
BEng(Hons)
Royal Navy Submarine Service Communications branch Veteran
And a nice chap :-)
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LeeFreed
Level 7

Re: No email for activation

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Hi I am having the same issue. No email. When I check network settings all seems connected. 
my info is:

Streaming Stick 4K
Model: 3821X
SN: SO9T41902EAC

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NBurns
Level 9

Re: No email for activation

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This should help you.....

I have an update as I have now made more progress and my Roku is now fully activated and working finally. Just in time for the next Formula One Grand Prix. So, I have some feedback and advice for anyone else who say's they do not get the activation email. I use Gmail for all of my email and I kept checking both my Inbox and my Spam folder for this 'Activation email', nothing was appearing. So, the engineer in me after a good night's sleep decided to instead do a search in Gmail to see if I had received anything from Roku and lo and behold there were loads of activation emails, all there waiting to be used. So, can I suggest Roku that as well as saying on the page where you ask for the email address that you also add to do a search for the keyword 'Roku' in their email's and they might just find it.  Mine was not in my inbox, not in my spam folder but somewhere I could not find it and it was only when I did a search for 'Roku' that I found loads of the 'Activation Emails'. So for anyone using GMail/Gmail don't just look in your inbox and spam folder's do a search for the keyword 'Roku' also,....you may be surprised...  

Neil

BEng(Hons) Royal Navy Submarine Service Communications branch Veteran 

'Never a dull moment!!'  

Neil Burns
BEng(Hons)
Royal Navy Submarine Service Communications branch Veteran
And a nice chap :-)
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RokuDanny-R
Roku Employee
Roku Employee

Re: No email for activation

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@LeeFreed

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Grumpy_too
Level 7

Unable to receive activation code

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It's end of November 2021, and users of are still having this is problem after over a year.  It's time Roku admits defeat with the email approach and go back to using activation codes - at least that works. Users have no way of knowing whether the Roku tv vendor sending notice to Roku is the problem, or whether Roku can't send emails. Email is adding at least two more layers of complexity to the problem. Phone support lacks the ability (training/authority/company trust) to dig into it this problem. I've got a nearly ten year commitment to Roku. I sure do as **bleep** do not want to return my latest Roku tv and start over with Android. I really don't. 

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jwruprecht
Level 7

Re: No email for activation

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I am installing a Stream Stick 4K, but have yet to receive an activation email.  I have verified my email address.  I have checked my spam folder.  I have edited my email address.  I have tried all of the option in the solution posed on 05-18-2021.  I have waited 30-minutes.  I have done a factory reset and am again waiting for my activation email.  

I believe that the problem is on your end, and it is INCREDIBLY FRUSTRATING that voice or chat support is not available for such a fundamental issue.

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Jamestalexander
Level 7

Activation will not work gone to finish over and over

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I have done activation code all the way through ten times my Roku is still on set up for first time I have been doing this for two days

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jwruprecht
Level 7

Re: No email for activation

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Finally, after waiting over 2-hours, I received an activation email.  It was time stamped at 10:56 and it said that the activation link would expire in 30-minutes.  I clicked the activation link in the email at 11:03.  The system said that my link had expired, and recommended that I have a new link re-sent.  I've done this; it should be interesting to see how long this new activation email takes to get to me. The 30-minute expiration timer doesn't seem to be connected to the time stamp on the email, so it it starts when an activation email is requested, and it takes over 2-hours for it to be sent, and absent any manual intervention on Roku's part, then it appears that the automated activation process is terminally hosed, at least for me.

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Strega
Level 16

Re: No email for activation

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I wonder how many mail servers are still using greylisting.  That can easily delay a message by 30 minutes or more.  (I used it years ago on a mail server but later turned it off due to this sort of annoyance.)  If it is still in use anywhere, it seems like the expiration should be a couple of hours at least, just in case Roku runs into greylisting.

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