Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
Please be aware that the Roku Community only supports the English language and we had to use Google Translate to understand your inquiry.
Can you please specify the issue you are experiencing? What Roku model device are you using? Have you tried connecting your device to an alternate wireless network, such as a mobile hotspot, to see if you are able to connect your Roku device?
With more detailed information, we will be able to assist you further.