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anonymouse99
Newbie
‎08-15-2022 09:34 AM

the new device i brought (Ruku express $21.39) in April the same ones you asking me buy now?

I brought a new Ruku express in April 2021 for $21.39. my email on 8/15/2022 is now telling me to purchase new express for $14.00 or i will not be getting new updates. the old will not work from last year? I will need to buy a new one every year for upgrades?

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2 REPLIES 2
makaiguy
Community Streaming Expert
‎08-15-2022 10:53 AM

Re: the new device i brought (Ruku express $21.39) in April the same ones you asking me buy now?

@anonymouse99-

What is the full text of the message you received?

As far as I know, the models that are about to lose support are some older models with model numbers 27xx and 3500.

Check your model numbers via Settings > System > About on each device.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
EllaLong
Reel Rookie
‎10-04-2022 10:06 AM

Re: the new device i brought (Ruku express $21.39) in April the same ones you asking me buy now?

I never faced this issue.

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