Features, settings & updates

[anio]

I need to set Auto-play video to OFF.  According to all I've read, it should be available via Roku Home > Settings > Accessibility >...  As you can see in photo below, the "Auto-play video" option setting is not there.

Prior to taking the below photos, I had power cycled my Roku device and checked Software update.

Device Info:  Roku Ultra 2022; Model 4802CA; Device ID S0R32275P322  *updated Software version and Build indicated in photo below

"Auto-play video" missingSoftware InfoSoftware Status

[RokuEmmanuel-D]

Thanks for reaching out, @anio!

We see that the "auto-play video" setting on your Roku is missing and we'd like to look into this further. 

To assist us in the investigation, could you also provide the following info?

• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Please keep in touch!

Best,
The Roku Community Team

[anio]

Thanks for helping @RokuEmmanuel-D

Heres the Tracker ID:

Tracker ID

Look forward to hearing back from you soon. Thanks again.

[RokuEmmanuel-D]

Thanks for reporting back, @anio!

We're pleased to let you know that this is being investigated. We appreciate your effort in sharing those details!

In the meantime, please stay tuned for more updates as we will keep you posted.

Please don't hesitate to reach out if you need more help!

Best,
The Roku Community Team