Forum Discussion

Csw's avatar
Csw
Reel Rookie
2 years ago

iPhone app Headphone mode not working

While trying to use private listening on either my Roku TV or a Roku stick on a different TV, I get sound for about 2 seconds, then the sound cuts out completely. This just started happening today. The sound no longer works on my iPhone nor my wife’s iPhone. I’ve deleted and redownloaded the apps, restarted the Roku TV and stick, restarted my phone….

The app software version is 10.2.1.13047499.6

Thanks.

11 Replies

  • rwbills's avatar
    rwbills
    Newbie
    7 days ago

    I have done all of these things and still having the same problem. I have the problem on both my Roku TV and my Roku stick. The problem just started happening. I used to not have any problems at all. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      7 days ago

      Thanks for reaching out, rwbills​!

      We noticed that you're experiencing issues with the Roku Mobile App, and we're here to investigate.

      Can you share the latest software version of the Roku Mobile App? Also, did this happen after an app update?

      Please tell us more!

      Roku Community Team

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 years ago

    Hi Csw,

    Thanks for reaching out to the Roku Community!

    We understand you are having difficulty using the Headphones mode (private listening) feature on your Roku devices. We want to take this opportunity to investigate further and provide assistance.

    • What specific channel are you experiencing the issue in? Is it on a stand-alone app or inside the Roku Channel?
    • If inside The Roku Channel, is it On-demand or on Live TV?
    • Are you using Bluetooth or wired headphones?

    You can also try using different headphones to see if this works. If you need more help, visit this support article: How to resolve an issue with Headphone Mode.

    If this doesn't resolve the issue, please let us know.

    All the best,
    Emman

    • Csw's avatar
      Csw
      Reel Rookie
      2 years ago

      Hello,

      The issue occurs on both Roku devices on every app. I’ve tried two Bluetooth headphones on my iPhone and my wife has tried one Bluetooth headphone on her iPhone. We both have the same issue.

      Thanks

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        2 years ago

        Thank you for the additional information provided Csw.

        If none of the troubleshooting steps are working, please make sure that your headphones are connected to your mobile phone rather than to your Roku TV/device. If your issue persists, please attempt the following steps for potential resolution:

        1. Navigate to your Home on your Roku Device.
        2. Go to Settings, then scroll down to Audio.
        3. Select Audio mode.
        4. Confirm that the mode is set to Auto.

        After completing the steps, you may want to consider trying the following troubleshooting procedures in sequence:

        1. Unplug the power from the Roku device/TV.
        2. Restart your Router by unplugging the power cable, waiting 10 seconds, and reconnecting it.
        3. Wait a few minutes for your Router to re-establish the internet connection.
        4. Reconnect the power cable to the Roku Device/TV.

        If the troubleshooting steps provided do not resolve the issue, we strongly recommend that you keep us informed for further assistance.

        Best Regards,
        Emman

    • Bean17's avatar
      Bean17
      Newbie
      5 months ago

      I indeed was not connected to the same network on my phone as my tv. I connected to the same network and wellah! Thank you 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        5 months ago

        Welcome to the Roku Community, Bean17!

        We're glad you're back up and running! Thanks for sharing this here; we appreciate it. 

        Please let us know if you need help in the future, we're here to assist you in any way we can!

        Thanks for your continued participation here in the Roku Community!

        Happy Streaming!💜

        Best,
        The Roku Community Team