Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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cleanpaws
Level 7

can't go beyond screen saver since latest update

I have a 4K HDR Premiere+ on a smart tv.  Since the latest update, there is no response to the remote beyond the screen saver screen.  The remote works on the older tv but not on the smart tv. 

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2 REPLIES 2
RokuKariza-D
Roku Employee
Roku Employee

Re: can't go beyond screen saver since latest update

Hello @cleanpaws

Thanks for the post.

We would recommend starting with the troubleshooting steps available in this Support link: How to resolve issues with your Roku® simple remote or Roku voice remote. Let us know if there's any difference after.

We look forward to hearing from you soon.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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cleanpaws
Level 7

Re: can't go beyond screen saver since latest update

Both remotes now work on both tvs.