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440mike
Binge Watcher
‎12-10-2023 12:54 PM

Why do i still not have 4 rows and i am on version 12.5 build 4176

wasn't there suppose to be an update for this.  i have 2 TCL tvs and neither has the 4 rows of channel icons.    People on here with earlier versions have 4 rows now.

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RokuTakashi
Community Moderator
Community Moderator
‎12-13-2023 10:46 AM

Re: Why do i still not have 4 rows and i am on version 12.5 build 4176

Hi, @440mike

Warm greetings here in the Roku Community.

We see that you're inquiring about the 4 rows of channel icons with your Roku TVs. Kindly be updated with the following Roku OS updates regarding this.

If you have further concerns or inquiries, please keep us posted.

All the best,
Kash

Takashi O.
Roku Community Moderator
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440mike
Binge Watcher
‎12-13-2023 04:01 PM

Re: Why do i still not have 4 rows and i am on version 12.5 build 4176

KASH

 

TV says "all software up to date".  Please look at the version and build I said I am on.  

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RokuERey
Community Moderator
Community Moderator
‎12-13-2023 04:46 PM

Re: Why do i still not have 4 rows and i am on version 12.5 build 4176

@440mike,

We appreciate you staying in contact!

Please be advised that in future updates, you will have the ability to switch between 3 and 4 tiles if you haven't yet noticed this 4-row capability on your Roku TVs.

Regards,

Rey

ERey.
Roku Community Moderator
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440mike
Binge Watcher
‎12-13-2023 05:02 PM

Re: Why do i still not have 4 rows and i am on version 12.5 build 4176

REY

 

is there a setting or area to check?

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