Forum Discussion

sailors_lookout's avatar
sailors_lookout
Reel Rookie
12 months ago
Solved

When turning off guest mode, I want my family's apps to reappear and be logged in.

When I turn off guest mode, I want my previous apps - Netflix and Prime Video -- to be there and already logged in to my accounts.  Instead I have to re-login to these apps every time we go to use the Roku in non-guest mode.  Is this by design?  Or is there a setting I'm missing?  TIA

  • RokuJechealR's avatar
    RokuJechealR
    12 months ago

    Hi sailors_lookout,

    Thanks for keeping in touch!

    Please note that when you enter Guest Mode on your Roku device, you will automatically be signed out of your subscription channels like Netflix, and game data stored on your device will be removed.

    You must sign in to your subscription channels again after exiting Guest Mode to view content.

    Please keep us posted, and we'll continue assisting you from there.

    All the best,
    Chel

7 Replies

  • Rbinko's avatar
    Rbinko
    Newbie
    10 months ago

    The solution posted is not a valid solution. As the owner of the Roku, I want to be able to put my device in guest mode and then remove it from guest mode and have all my apps still there with the logins intact.

    • sailors_lookout's avatar
      sailors_lookout
      Reel Rookie
      10 months ago

      Yep.  There's no reason the Roku can't remember which family (non-guest) apps are logged in and being used so that exiting Guest mode and logging in again brings them back to life.

       

      • churi2k's avatar
        churi2k
        Newbie
        3 months ago

        Completely agree. We have a rented house that we use for our own vacation sometimes. I thought Guest Mode was perfect for this use, but having to sign in all the apps every time is really annoying.

        Roku, please fix!

    • sailors_lookout's avatar
      sailors_lookout
      Reel Rookie
      12 months ago

      I'd already seen that article.  And I have no problem setting up Guest mode with the pin.  Or exiting Guest mode with the pin.  And it doesn't answer my question...

      Question: When I exit Guest mode using my pin, I have to re-login to Netflix and Prime Video accounts.  Why doesn't it remember the apps I was logged in with before I set it to Guest mode?  

      Is this a bug, or is there some setting I don't know about that will remember my non-Guest accounts?

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        12 months ago

        Hi sailors_lookout,

        Thanks for keeping in touch!

        Please note that when you enter Guest Mode on your Roku device, you will automatically be signed out of your subscription channels like Netflix, and game data stored on your device will be removed.

        You must sign in to your subscription channels again after exiting Guest Mode to view content.

        Please keep us posted, and we'll continue assisting you from there.

        All the best,
        Chel