Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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mamikins
Level 7

When entering parent control pin, pressing asterisk doesn't hide the numbers

Since the update, pressing the asterisk to hide the highlighted numbers when entering the parent control pin doesn't work. When we enter the numbers in the app, it hides the pin by only highlighting the 1, but with the remote, pressing the asterisk does nothing. Can this please be fixed in the next update?16387956400717015701340000996114.jpg

 

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renojim
Community Streaming Expert

Re: When entering parent control pin, pressing asterisk doesn't hide the numbers

I've never seen that screen, but then again I've never looked for parental controls.  Is this in one particular channel/app?

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mamikins
Level 7

Re: When entering parent control pin, pressing asterisk doesn't hide the numbers

This screen comes up as part of the parental controls when watching regular TV (in our case, antenna). But it also happens in certain apps that used to block the highlight before the update (Netflix). It still works in the Roku Channel app and Paramount+.

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renojim
Community Streaming Expert

Re: When entering parent control pin, pressing asterisk doesn't hide the numbers

That looks like a standard Roku component, so it could be (probably is) a bug in 10.5.  Maybe @RokuDanny-R can pass it on to someone at Roku that can take a look.

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RokuDanny-R
Roku Employee
Roku Employee

Re: When entering parent control pin, pressing asterisk doesn't hide the numbers

@mamikins

Thanks for the posts.

I have passed along your concerns and information to the appropriate Roku team to investigate further.

Once more information is available, I'll be sure to update the Community.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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