Features, settings & updates

[Mrs_Hthe4th]

Read this thread and hoped to help. 

Go into your settings, scroll down to system. 

Then go to power and scroll down to system RESTART. 

It clears the cache on the TV apparently, and it reset my wallpaper after having the same issue. 

Signed,

A 3rd shift worker who didn't appreciate the wallpaper intrusion either 

[RokuEmmanuel-D]

Hi, @Mrs_Hthe4th!

Welcome to the Roku Community, glad to see you here!

We appreciate you sharing your workaround with us. This will help other users who are also experiencing this issue. 

If you need more help, please don't hesitate to reach out, we're always here to assist. 

Thanks for participating here in the Roku Community!

Best,
The Roku Community Team

[Abigail20854]

same thing is happening to me. It won’t turn off for anything. I’ve set the whole thing back to default and it’s still the severance add.

[GrumpyOlMan1]

Doesn't work

[pcssmith]

How do I get rid of the Severence background that you decided that I have to look at.  I just want a plain black background and do not need any stupid TV shows  messing up the display 

[GMA70]

I had the same issue and yes, Settings / System / Power / System Restart did resolve the issue.

The takeover of my homescreen has been bugging me for months. But this one was a deal breaker! I was seriously looking at ditching Roku over it.

Thank you! 

[RokuEmmanuel-D]

Hi Community Users!

We are glad to have you join us here in the Roku Community!

Thanks for flagging this issue directly with us. We'd like to help you resolve it. 

If you're still encountering the issue after doing the suggested workaround, please get back to us, and provide the following information below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Looking forward to your response!

Best,
The Roku Community Team

[VanessaT]

That was it, durn cache from the restart was the last piece I was missing (after setting Seasonal off and Sponsored off).  Thanks!!!

[RokuEmmanuel-D]

Thanks for sharing your experience on this thread, @VanessaT!

We're glad that you're back on track now!🙏

Please let us know if the issue persists or if you encounter this again so we can assist you further. 

Thanks for your participation in the Roku Community!

Happy Streaming!💜

Best,
The Roku Community Team

[JessycaMILL]

Settings > System > Power > System Restart

This was the only thing that helped me too! I had all other things turned off as well. 
Hopefully this will help others to do this right away after turning all others off!