Features, settings & updates

[VXboogie]

It worked well on my older Roku Ultra, but it seems to not do anything with the new Ultra. This seems similar whether its YouTube TV(volume jumps from channel to channel) or Netflix or Amazon Prime.  Other hardware is a Samsung TV and Samsung soundbar connected via eArc. 

[RokuReynan-L]

Hi, @VXboogie.

Welcome to the Roku Community!

Thanks for reaching us about having an issue with the volume leveling on your streaming device. We'd like to know more about this.

Is there any error message when you set the volume leveling? Also, does the issue occur on all of the content or channels? 

We'll wait for your response.

Thanks,
The Roku Community Team

[VXboogie]

There aren’t any errors when setting the leveling. I’ve tried both leveling options with no perceivable difference. As stated, different channels on YouTube TV vary a lot and the levels vary widely between YouTube TV, Netflix & Prime Video. Before the new Ultra, leveling helped quite a bit. Also, leveling helped a lot on my prior Ultra and the other 4 Rokus(various older models) about the house.

[RokuRiamie-D]

Thank you for your response @VXboogie,

We appreciate you for the clarification. We would like to take a closer look into this issue.

To further investigate this, please provide us with the following:

• Roku device serial number, device ID, and OS version and build. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Does this issue happen on all apps or just some of the apps?

We look forward to your reply.

Cheers,
The Roku Community Team

[VXboogie]

This isn’t an error, per se, but that the volume leveling doesn’t seem to do anything. Here’s the device info & tracker ID. I’ve already answered the “does it happen on all apps…” question multiple times. Please read my prior posts.

[RokuRiamie-D]

Hi @VXboogie,

Thank you for providing the requested details precisely.

We have forwarded your information to our Roku appropriate team for further investigation. Rest assured, we will update you once we have more information about this matter.

Thank you for your cooperation.

Cheers,
The Roku Community Team

[VXboogie]

Any update?

[RokuReynan-L]

Hey there!

We understand you're having some trouble. We're currently looking into this and will let you know as soon as we have an update.

In the meantime, let us know if there's anything else we can help with.

Best,
The Roku Community Team

[VXboogie]

It would be great if you can give an ETA or some progress on this since I had to prompt for an update after nothing for 2 weeks. Thanks.

[RokuEmmanuel-D]

Thanks for keeping us posted, @VXboogie!

We'll take note of this. Currently, there are still no updates on this issue, but we'll let you know right away if we get any. 

Also, we'll get in touch with the support team regarding this. Please stay tuned!

Best,
The Roku Community Team