Forum Discussion

Rick1961's avatar
Rick1961
Newbie
8 months ago
Solved

Unable to unpair my headset from my Roku TV

I have try to unpair my headset from the Roku tv, but when I go back to the volume is still there.  I have reset the tv to factory reset in various occasion.  when i starts back up again the headset still appear when using the volume.

any ideas

going insane....

thanks

  • RokuJohnB's avatar
    RokuJohnB
    8 months ago

    Hi Rick1961,

    Welcome to the Roku Community!

    Thanks for letting us know about this issue you had with the Roku TV since you can't unpair the headset. No worries; help is here.

    You can disconnect your Bluetooth headphones in the Settings menu while playing content or simply power them off.

    Use the following steps to disconnect your headphones in the Settings menu:

    1. Press the Home button on your Roku remote.
    2. Scroll and select Settings.
    3. Select Remotes & Devices.
    4. Select your headphones.
    5. Select Disconnect.

    If you are already playing content on your streaming device, use these instructions instead:

    1. Press the Star button on your Roku remote.
    2. Scroll and select Wireless headphones.
    3. Select your headphones.
    4. Select disconnect.

    You may also want to check out this support article on using Bluetooth headphones for Headphone Mode on your Roku streaming device.

    We hope you'll find this information useful. Please keep us posted if there's anything else we can do to assist you.
     
    Best regards,
    John

9 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    8 months ago

    Hi Rick1961,

    Welcome to the Roku Community!

    Thanks for letting us know about this issue you had with the Roku TV since you can't unpair the headset. No worries; help is here.

    You can disconnect your Bluetooth headphones in the Settings menu while playing content or simply power them off.

    Use the following steps to disconnect your headphones in the Settings menu:

    1. Press the Home button on your Roku remote.
    2. Scroll and select Settings.
    3. Select Remotes & Devices.
    4. Select your headphones.
    5. Select Disconnect.

    If you are already playing content on your streaming device, use these instructions instead:

    1. Press the Star button on your Roku remote.
    2. Scroll and select Wireless headphones.
    3. Select your headphones.
    4. Select disconnect.

    You may also want to check out this support article on using Bluetooth headphones for Headphone Mode on your Roku streaming device.

    We hope you'll find this information useful. Please keep us posted if there's anything else we can do to assist you.
     
    Best regards,
    John
    • Steve45's avatar
      Steve45
      Channel Surfer
      4 months ago

      latest Ultra 2024 Roku

      2 sets of Bluetooth headphones not working - cannot delete them - tried settings… forget headphones nut they are still there. One set is disconnected in settings, the other set won’t disconnect.

      how do I delete these two nonworking sets without totally resetting the unit?

       

       

      • Steve45's avatar
        Steve45
        Channel Surfer
        4 months ago

        John - I also tried your second set of instructions (If you are already playing content on your streaming device...). I can't disconnect the headphone set that's connected, can't connect the set that's disconnected.

        Need your advice!  Thanks