Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Chealer
Level 7

Re: Turn off display option not available after update

Oh, thank you very much for the crucial clue Penarandajacky

Unfortunately I can't verify as I returned my Roku TV since. If this is the issue, I strongly recommend Roku's "error message" is changed to explain why the command is rejected.

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makai_02
Level 7

Re: Turn off display option not available after update

I had the same challenge.

Easiest solution if you don't have a voice activated remote... Download the official Roku remote app.

So simple and loads of fun! ; )

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gr4v1ty
Level 7

Re: Turn off display option not available after update

I just got it. Fast start needs to be enabled AND then the turn display off command will work.

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actnc
Level 7

Re: Turn off display option not available after update

Voice command doesn’t not work for me. 

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actnc
Level 7

Re: Turn off display option not available after update

Voice command doesn’t not work for me. Always get “unable to turn off the display”

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gr4v1ty
Level 7

Re: Turn off display option not available after update

Did you activate fast start? 

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makai_02
Level 7

Re: Turn off display option not available after update

I must say that I use the "Turn Off Display" voice command only when playing Spotify to save how long the screen is being used (and then I have to be actively playing a song to use that or I get the same message.)

To turn off the display, as to shut the TV off, just say "Turn TV Off". Works the same to turn the TV on, but with those points... I just tap the button.
: )

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makai_02
Level 7

Re: Turn off display option not available after update

I must say that I use the "Turn Off Display" voice command only when playing Spotify to save how long the screen is being used (and then I have to be actively playing a song to use that or I get the same message.)

To turn off the display, as to shut the TV off, just say "Turn TV Off". Works the same to turn the TV on, but with those points... I just tap the button.
: )

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Idk101
Level 7

Re: Turn off display option not available after update

Make sure you've got Settings / System / Power / Fast TV start turned on. That's needed to enable "Turn Display Off" Then the workaround should work

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kajsidog
Level 8

Re: Turn off display option not available after update

The Spotify app disappeared Sunday but when it returned Monday (presumably after an update) the turn off display feature was finally back in the menu! So happy to not have to crack open the app and talk at my phone just to turn the screen off. (for reference I'm on a Roku TV, a TCL 55 P607)

I wish everyone luck with their upcoming updates.

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