Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Satchley1
Level 7

Track my device Stolen Roku

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My roku was stolen along with my thousand dollar TV is there a way to track it

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RokuDanny-R
Roku Employee
Roku Employee

Re: Track my device

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@Satchley1 

Thanks for the inquiry.

Unfortunately we do not have a means to track a Roku device in the event that it is stolen.

We would however, recommend taking a look at the information provided by our Support team here: What should I do if my Roku® streaming device is lost or stolen?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Track my device

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@Satchley1 

Thanks for the inquiry.

Unfortunately we do not have a means to track a Roku device in the event that it is stolen.

We would however, recommend taking a look at the information provided by our Support team here: What should I do if my Roku® streaming device is lost or stolen?


Thanks,
Danny

Danny R.
Roku Forum Moderator
j1232
Level 7

Re: Track my device

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@RokuDanny-R I'm an LE investigator. Does Roku keep IP Address where devices have been used? Also any way I can get Roku's contact information for a court order, I haven't been able to find that anywhere.

If I can get the IP Address I can send another Court order and find out what the address is. Thanks.

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Stolen devices, track serial number

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Seems like Roku does not care one single tiny bit about finding a way to help find stolen devices. They may as well advocate for thieves. We won't be buying anymore Roku products. Complete fail Roku. Considering i had one stolen and have serial numbers and everything and still it's no use. What a joke. 

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