Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Tfan
Level 8

TV is stuck on Software Update

I have had my TV for about three years now. I moved and my child reset the TV and now it won’t do ANYTHING. It is stuck on one screen. My TV is stuck on the Software Update screen after I reset my TV. It is a Hitachi Roku TV and rather frustrating. Is there anything I can do to move past this screen?

I have tried unplugging the power cord from the wall as well as TV for minutes at a time and NOTHING.

2 REPLIES 2
Sanna
Level 7

Re: TV is stuck on Software Update

Same problem! How do I fix this!

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atc98092
Community Streaming Expert

Re: TV is stuck on Software Update

Something that makes no sense has worked for some users. Try switching the Internet connection to something different, such as a smartphone hotspot. Let the update complete, then switch it back to the home network.

If it's not giving you the ability to switch the connection, a full System Reset puts you back in the initial setup, and you can choose the Internet connection at that time. The annoyance with that is you have to authenticate all the necessary channels again.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee, just another user.
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