Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Askewaimew
Level 7

TCL TV keeps turning on and off.

TCL TV keeps turning on and off. Continually. I have tried to factory reset button. I have held the reset down. Did not work. I pushed reset multiple times, that did not work. TV just keeps turning on and off. Sometimes I can get into the setup menu and start setting it up and then it turns off again. About to throw this TV in the trash!!!

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5 REPLIES 5
RokuKariza-D
Roku Employee
Roku Employee

Re: TCL TV keeps turning on and off.

Hi @Askewaimew

We do apologize for the inconvenience this has caused you.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

You can reach TCL Support here: https://support.tcl.com/us or at 1-877-300-8837.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Rickstruck
Level 8

Re: TCL TV keeps turning on and off.

Did you get it fixed I have the same problem 

Rickstruck
Level 8

Re: TCL TV keeps turning on and off.


@Rickstruck wrote:

Did you get it fixed I have the same problem 


 

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Re: TCL TV keeps turning on and off.

We’re having the same problem too. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: TCL TV keeps turning on and off.

Hi @Blondiebachus

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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