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TCL Roku TV - Cannot find Wirelessc Connection & MAC Address is all 0's

Cannot find Wireless Cc

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makaiguy
Community Streaming Expert

Re: TCL Roku TV - Cannot find Wirelessc Connection & MAC Address is all 0's

Is this a new set being set up for the first time, or one that previously worked?

MAC address of all zeros indicates no connection between the TV's network circuits and the rest of the TV. 

I'd suggest doing a Factory Reset and setting the TV up again from scratch.  If the MAC is still reported as all zeros, take it back to where you purchased it if you still can.

Otherwise ,,,
TCL support:
https://support.tclusa.com/televisions
1-877-300-8837

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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