Stuck on guest mode and this sucks

Dustin42-

Have you tried:

• Log into your account at https://my.roku.com.
• Scroll down to your connected devices.
• Click on the device in question.
• Set it to exit Guest mode.

This happened to me about a week ago. No one could help me get it off- not even anyone at Roku after I finally reached a human to talk to. I cut off my Roku account. No sense having it if all I can see on all my tvs is guest mode screen!