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M2J3P
Channel Surfer

Re: Stick is unresponsive. Serial Number not being recognized?

Hi,

Other than replacing the batteries in the remote, we are using all original equipment/cables, etc.  

 

Thanks!

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RokuKariza-D
Retired Moderator

Re: Stick is unresponsive. Serial Number not being recognized?

@M2J3P

Appreciate the response.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Thank you for your patience and understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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ahmad98
Reel Rookie

Re: Stick is unresponsive. Serial Number not being recognized?

Would they be reaching out to me here in this post?

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RokuKariza-D
Retired Moderator

Re: Stick is unresponsive. Serial Number not being recognized?

@ahmad98

I hope you're doing well.

Could you tell us first about your concern? If you having issues with your Roku Express where it stopped working, you can click this link to see my reply. 


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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