Features, settings & updates

[Nai1]

I have been getting charged by roku since july for something called roku for rendered and i dont know how to cancel it because my app is saying that i dont have a subscription and i cannot get a hold of customer service to save my life.

[AvsGunnar]

@Nai1 

Try going to the Roku website and login to your online account dashboard. (the little user icon on far right top near the shopping cart).  https://www.roku.com/

Once in there under "My Account", you will see a section for "Payments and Subscriptions".  Any charges and subscriptions through Roku Pay will be listed there (with the ability to cancel as well).

Roku support also has a support article located at https://support.roku.com/article/218368088 on steps to take for unrecognized charges on an account.

Finally, you can contact Roku from this contact support link https://support.roku.com/contactus and then select "Accounts, Payments, and Subscriptions".

Hopefully one of these will help address your issue.