Settings > System > About
Is the email address listed the same one you used to log on to Roku's Website (to include https://my.roku.com and this forum)?
What is the model number? What is the software version?
At https://my.roku.com (same email address as on Roku) is your device listed at the bottom of the page?
Where are you (country)?
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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